Sales Support Associate

Are you passionate about luxury fashion and providing exceptional customer service? Neiman Marcus Group is seeking a Sales Support Associate to join our dynamic team. As a Sales Support Associate, you will play a crucial role in ensuring the success of our sales team by providing administrative and customer service support. This is an exciting opportunity for someone who is detail-oriented, organized, and thrives in a fast-paced retail environment. If you have a strong work ethic and a willingness to go above and beyond for our valued customers, we want to hear from you!

1. Provide exceptional customer service to all clients, including greeting and assisting them with their shopping needs.
2. Assist the sales team in meeting and exceeding sales goals by providing administrative and operational support.
3. Handle customer inquiries and concerns in a timely and professional manner.
4. Maintain a thorough understanding of luxury fashion products and trends to effectively assist customers.
5. Process transactions accurately and efficiently, including cash, credit, and gift card payments.
6. Maintain the cleanliness and organization of the sales floor and fitting rooms.
7. Collaborate with the sales team to ensure merchandise is displayed and stocked appropriately.
8. Assist with inventory management, including receiving and processing new shipments, and conducting regular stock checks.
9. Act as a liaison between customers and the sales team, providing information and updates on product availability and delivery.
10. Proactively identify and resolve any potential customer service issues or concerns.
11. Stay up-to-date on all store policies and procedures, including returns, exchanges, and special orders.
12. Participate in ongoing training and development opportunities to enhance knowledge and skills.
13. Maintain a positive and professional attitude at all times, representing the Neiman Marcus brand with integrity.
14. Collaborate with other team members to create a positive and cohesive work environment.
15. Willingness to take on additional tasks and responsibilities as needed to support the sales team and store operations.

According to JobzMall, the average salary range for a Sales Support Associate in Boston, MA, USA is $40,000-$60,000 per year. However, this may vary depending on factors such as experience, company size, and industry.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.