OMNI Fulfillment Associate

Welcome to the exciting world of luxury retail at Neiman Marcus Group! We are currently seeking a talented and detail-oriented individual to join our team as an OMNI Fulfillment Associate. As an integral part of our operations, you will play a crucial role in ensuring our customers receive exceptional service and timely delivery of their orders. We are looking for someone with a passion for customer service, a strong work ethic, and a desire to be a part of a dynamic and fast-paced environment. If you are ready to take on new challenges and be a part of a renowned brand, we want to hear from you!

1. Process and fulfill online customer orders in a timely and accurate manner.
2. Collaborate with other team members to ensure smooth and efficient operations.
3. Maintain a high level of customer service by promptly responding to customer inquiries and resolving any issues that may arise.
4. Monitor and track inventory levels to ensure product availability for online orders.
5. Prepare and package orders for shipment, ensuring that all items are handled with care and attention to detail.
6. Continuously monitor and improve fulfillment processes to increase efficiency and customer satisfaction.
7. Maintain a clean and organized work area to uphold the luxury and high-end image of Neiman Marcus.
8. Adhere to company policies and procedures, including safety and security protocols.
9. Communicate effectively with other departments to ensure timely delivery of orders.
10. Participate in training and development opportunities to enhance job knowledge and skills.
11. Contribute to a positive and collaborative team environment.
12. Assist with special projects and tasks as assigned by management.
13. Keep up-to-date on product knowledge and stay informed of any changes or updates to products or processes.
14. Assist with inventory management and cycle counts as needed.
15. Uphold the values and standards of Neiman Marcus Group in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a OMNI Fulfillment Associate in New York, NY, USA is $35,000-$40,000 per year. This salary range may vary depending on the specific company, location, and level of experience of the individual. Some companies may also offer additional benefits and bonuses to their OMNI Fulfillment Associates.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.