Jewelry Client Advisor, FT
Welcome to the world of luxury fashion and jewelry at Neiman Marcus Group, where we are committed to providing an exceptional shopping experience for our clients. As a Jewelry Client Advisor, you will have the opportunity to showcase your expertise in fine jewelry and build lasting relationships with our discerning clientele. We are seeking a passionate and knowledgeable individual who is dedicated to exceeding customer expectations and delivering unparalleled service. If you have a deep appreciation for luxury jewelry and a talent for providing personalized styling advice, we invite you to join our team.
- Greeting and welcoming clients to the luxury fashion and jewelry department at Neiman Marcus Group.
- Providing exceptional customer service to ensure an exceptional shopping experience for clients.
- Demonstrating expert knowledge and understanding of fine jewelry to assist clients in their purchasing decisions.
- Building and maintaining strong relationships with clients through personalized interactions and styling advice.
- Staying up-to-date on current fashion and jewelry trends to provide relevant and timely recommendations to clients.
- Assisting clients in finding the perfect pieces to complement their personal style and preferences.
- Handling customer inquiries, concerns, and complaints in a professional and timely manner.
- Collaborating with other team members to ensure the department is well-stocked, organized, and visually appealing.
- Participating in training and development programs to continuously improve product knowledge and customer service skills.
- Meeting sales goals and targets by actively promoting and selling luxury jewelry items.
- Maintaining accurate and organized records of sales, inventory, and customer information.
- Upholding the company's standards of excellence in all interactions with clients and colleagues.
- Adhering to all company policies and procedures, including those related to security and safety.
- Representing the Neiman Marcus brand with professionalism, integrity, and a deep understanding of luxury fashion and jewelry.
- Continuously striving to enhance the overall customer experience and exceed client expectations.
Previous Retail Sales Experience: A Jewelry Client Advisor At Neiman Marcus Group Should Have A Strong Background In Retail Sales, With Experience In Luxury Or High-End Jewelry Preferred. This Will Ensure The Advisor Is Familiar With The Customer Base And Can Effectively Sell High-Value Items.
Excellent Customer Service Skills: Neiman Marcus Group Prides Itself On Providing Exceptional Customer Service, And A Jewelry Client Advisor Should Be Able To Uphold This Standard. They Should Possess Excellent Communication Skills, Be Able To Build Relationships With Clients, And Have A Strong Understanding Of Customer Needs And Preferences.
Knowledge Of Jewelry Trends And Styles: A Successful Jewelry Client Advisor Should Be Knowledgeable About Current Jewelry Trends And Styles. This Will Allow Them To Make Informed Recommendations To Clients And Assist Them In Selecting The Perfect Piece For Their Needs.
Strong Product Knowledge: A Jewelry Client Advisor Should Have A Deep Understanding Of The Products They Are Selling. This Includes Knowledge Of Gemstones, Metals, And Jewelry Design. They Should Be Able To Confidently Answer Questions And Provide Detailed Information About The Products To Customers.
Ability To Meet Sales Targets: As A Full-Time Position, A Jewelry Client Advisor Is Expected To Meet Or Exceed Sales Targets Set By The Company. Therefore, Candidates Should Have A Proven Track Record Of Meeting And Exceeding Sales Goals In Their Previous Roles. This Demonstrates Their Ability To Drive Sales And Contribute To The Success Of The Company.
Inventory Management
Communication
Time Management
Product knowledge
customer service
fashion trends
Visual merchandising
Client Relationship Management
Problem-Solving
Upselling
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Jewelry Client Advisor, FT in Charlotte, NC, USA is between $32,000 and $45,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some companies may offer additional bonuses or commission based on sales performance. It is important to research the specific company and their compensation structure for a more accurate salary estimate.
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At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.
Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.
Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.
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