Floor Assistant, Fine Jewelry

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. We are currently seeking a Floor Assistant for our Fine Jewelry department to provide top-notch support to our esteemed clientele. As a Floor Assistant, you will play a crucial role in maintaining the highest standards of presentation and service for our fine jewelry collections. We are looking for a candidate with a passion for luxury goods, exceptional communication skills, and a keen eye for detail. Join our team and be a part of creating unforgettable experiences for our valued customers.

1. Greet and welcome customers with a warm and friendly demeanor.
2. Provide exceptional customer service by addressing any inquiries, concerns, or requests promptly and professionally.
3. Assist customers in finding and selecting the perfect fine jewelry pieces to meet their needs and preferences.
4. Maintain a thorough knowledge of the Neiman Marcus Group's products, services, and policies to effectively assist customers.
5. Ensure the fine jewelry department is visually appealing and well-organized at all times.
6. Monitor inventory levels and restock displays as needed.
7. Process sales transactions accurately and efficiently.
8. Collaborate with the sales team to meet and exceed sales goals.
9. Handle customer complaints and resolve issues in a timely and satisfactory manner.
10. Proactively identify and address any potential issues or concerns with customers or merchandise.
11. Assist in the coordination of special events and promotions for the fine jewelry department.
12. Keep up-to-date with industry trends and product knowledge to effectively assist customers.
13. Maintain a professional and polished appearance at all times.
14. Adhere to all company policies and procedures.
15. Continuously strive to provide the highest level of customer service and satisfaction.

According to JobzMall, the average salary range for a Floor Assistant, Fine Jewelry in Chicago, IL, USA is between $40,000 and $55,000 per year. However, this can vary depending on the specific company, experience level, and location. It is also important to keep in mind that salary ranges can change over time and may not reflect current market conditions.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.