eCommerce Logistics Coordinator

At Neiman Marcus Group, our eCommerce Logistics Coordinators play a crucial role in ensuring that our online orders are delivered seamlessly to our customers' doorsteps. As a successful candidate for this position, you will have a passion for logistics and a strong understanding of eCommerce operations. You will collaborate with cross-functional teams to manage the flow of products from our distribution centers to our customers' homes, ensuring timely and accurate delivery. If you are detail-oriented, organized, and thrive in a fast-paced environment, we would love to have you join our team.

1. Manage eCommerce order fulfillment process: The eCommerce Logistics Coordinator will oversee the entire order fulfillment process, from receiving orders to ensuring timely and accurate delivery to customers.
2. Coordinate with cross-functional teams: This role requires working closely with various teams such as the warehouse, transportation, customer service, and inventory management to ensure smooth and efficient operations.
3. Monitor inventory levels: The Coordinator will be responsible for monitoring inventory levels and coordinating with the warehouse team to ensure that products are available for timely order fulfillment.
4. Ensure timely delivery: The primary responsibility of the Coordinator is to ensure that all orders are delivered to customers within the promised timeframe, and any potential delays are communicated promptly.
5. Resolve order-related issues: In case of any issues with orders, the Coordinator will work with the customer service team to resolve them quickly and provide a satisfactory resolution to the customer.
6. Analyze and report on performance: The Coordinator will track and analyze data related to order fulfillment and delivery, and report on key performance metrics to identify areas for improvement.
7. Maintain accurate records: Maintaining accurate records of all orders, deliveries, and inventory levels is essential in this role to ensure smooth operations and facilitate data-driven decision-making.
8. Stay updated on industry trends: To stay ahead in the eCommerce industry, the Coordinator must stay updated on the latest logistics and eCommerce trends and incorporate them into daily operations.
9. Train and mentor team members: The Coordinator may be responsible for training and mentoring new team members to ensure they understand their roles and responsibilities and can contribute to the team's success.
10. Adhere to company policies and procedures: The Coordinator must follow all company policies and procedures related to eCommerce logistics, including safety protocols, to ensure a safe and efficient work environment.

According to JobzMall, the average salary range for a eCommerce Logistics Coordinator in Dallas, TX, USA is $47,000 - $67,000 per year. The salary may vary based on experience, company size, and location.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.