Coordinator, Customer Engagement

Are you passionate about delivering exceptional customer service? Are you a natural leader with strong organizational skills? Neiman Marcus Group is seeking a motivated and dynamic individual to join our team as a Coordinator, Customer Engagement. In this role, you will play a critical role in creating a positive and personalized shopping experience for our customers. We are looking for someone with excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Join us and be a part of a luxury retail brand that values both our customers and employees.

1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
2. Lead and supervise a team of customer engagement associates to ensure a smooth and efficient shopping experience for customers.
3. Organize and coordinate daily operations to achieve customer satisfaction and meet sales goals.
4. Develop and implement strategies to enhance the overall customer experience and drive sales.
5. Communicate effectively with customers, team members, and management to address any concerns or issues.
6. Collaborate with various departments to ensure seamless execution of sales and promotions.
7. Train and onboard new team members on customer engagement procedures and company culture.
8. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
9. Maintain a deep understanding of the company's products, services, and policies to provide accurate and helpful information to customers.
10. Demonstrate a customer-centric mindset and go above and beyond to exceed customer expectations.
11. Ensure compliance with company policies and procedures, as well as safety and security protocols.
12. Stay updated on industry trends and competitive landscape to make informed decisions and drive business growth.
13. Handle customer escalations and resolve issues promptly and effectively.
14. Maintain a positive and professional attitude while working in a fast-paced environment.
15. Uphold the company's values and represent the brand with integrity and passion.

According to JobzMall, the average salary range for a Coordinator, Customer Engagement in Dallas, TX, USA is between $40,000 and $55,000 per year. This can vary depending on factors such as experience, industry, and specific job responsibilities. Some companies may also offer additional benefits and bonuses.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.