Client Relationship Lead

Welcome to Neiman Marcus Group, where luxury meets exceptional customer service. We are currently seeking a dynamic and driven Client Relationship Lead to join our team. As a Client Relationship Lead, you will play a crucial role in maintaining and enhancing our relationships with our valued clients. We are looking for someone who is passionate about providing unparalleled customer experiences and has a strong understanding of luxury retail. If you have a knack for building and maintaining relationships, possess excellent communication skills, and have a strong business acumen, we want to hear from you! Keep reading to learn more about this exciting opportunity.

1. Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty to the Neiman Marcus brand.
2. Serve as the main point of contact for clients, responding to inquiries, addressing concerns, and providing personalized recommendations and solutions.
3. Utilize effective communication skills to build rapport and trust with clients, understanding their needs and preferences to create a personalized and memorable shopping experience.
4. Proactively reach out to clients through various channels (phone, email, in-person) to keep them informed about new products, promotions, and events.
5. Collaborate with cross-functional teams, such as sales associates, stylists, and merchandising, to ensure a seamless and consistent customer experience.
6. Utilize knowledge of luxury retail to advise and guide clients on product selection, styling, and customization options.
7. Maintain accurate and updated client records and information, including purchase history, preferences, and contact details.
8. Monitor and track client satisfaction and feedback, identifying areas for improvement and implementing strategies to enhance the overall customer experience.
9. Stay up-to-date on industry trends and competitor activities to inform and improve client relationship strategies.
10. Lead and mentor a team of Client Relationship Associates to ensure they possess the necessary skills and knowledge to provide exceptional customer service.

According to JobzMall, the average salary range for a Client Relationship Lead in Pittsburgh, PA, USA is between $55,000 and $75,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses and commission. It is also important to note that these numbers are just an average and there may be opportunities for higher salaries or lower salaries in this role.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.