Client Relationship Lead

Are you a skilled communicator with a passion for building and maintaining strong client relationships? Do you have a keen eye for luxury fashion and a deep understanding of the retail industry? Neiman Marcus Group is seeking a Client Relationship Lead to join our team and cultivate meaningful connections with our valued clientele. As the face of our brand, you will play a crucial role in ensuring our customers' satisfaction and loyalty. We are looking for a dynamic and personable individual with a proven track record of success in client relations. Join us in creating unforgettable shopping experiences and driving business growth at Neiman Marcus Group.

1. Develop and maintain strong relationships with Neiman Marcus Group's clients through effective communication and exceptional customer service.
2. Serve as the primary point of contact for clients, ensuring their needs and concerns are addressed in a timely and professional manner.
3. Demonstrate a deep understanding of luxury fashion and the retail industry to effectively assist clients with their shopping needs and provide expert recommendations.
4. Act as a brand ambassador for Neiman Marcus Group, embodying the company's values and mission while interacting with clients.
5. Proactively reach out to clients to build and maintain a loyal customer base, while also attracting new clientele through exceptional service and personalized experiences.
6. Collaborate with store management and sales teams to ensure a seamless and personalized shopping experience for clients.
7. Utilize customer data and feedback to identify trends and opportunities for improving the client experience and driving business growth.
8. Handle and resolve any client concerns or issues in a professional and timely manner.
9. Stay up-to-date on industry trends and competitors to effectively position Neiman Marcus Group as a leader in luxury retail.
10. Meet and exceed individual and team sales goals through building strong client relationships and driving repeat business.

According to JobzMall, the average salary range for a Client Relationship Lead in San Diego, CA, USA is between $70,000 to $100,000 per year. This may vary depending on factors such as the size and industry of the company, level of experience, and additional skills or qualifications.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.