Client Relationship Lead

Are you a natural leader with a passion for building and nurturing strong client relationships? Do you have a keen eye for luxury retail and a drive to exceed customer expectations? If so, then we have an exciting opportunity for you! Neiman Marcus Group is seeking a Client Relationship Lead to join our team and guide our client relations efforts to the next level. As the Client Relationship Lead, you will play a crucial role in developing and maintaining strong relationships with our valued customers, while also driving sales and promoting our brand. We are looking for someone with exceptional communication skills, a strong understanding of luxury retail, and a proven track record of delivering exceptional customer service. If this sounds like you, we would love to hear from you!

1. Develop and maintain strong relationships with clients through effective communication and personalized attention.
2. Serve as the primary point of contact for clients, addressing their needs and concerns in a timely and professional manner.
3. Build and nurture relationships with new and existing clients to drive sales and promote brand loyalty.
4. Work closely with the sales team to identify and target high-value clients and develop strategies to enhance their overall experience.
5. Monitor and analyze customer feedback to identify areas for improvement and develop solutions to enhance the client experience.
6. Keep up-to-date with industry trends, market insights, and competitor activities to provide recommendations for improving client relations and sales.
7. Collaborate with cross-functional teams to ensure seamless and consistent client experience across all touchpoints.
8. Plan and execute client events and initiatives to foster a strong sense of community and loyalty.
9. Train and mentor team members on effective client relationship management techniques.
10. Ensure compliance with company policies and procedures related to client interactions and data privacy.

According to JobzMall, the average salary range for a Client Relationship Lead in San Francisco, CA, USA is $85,000-$110,000 per year. This can vary depending on factors such as the company, experience level, and specific responsibilities of the role.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.