US Postal Support - Support Agent L1

Are you looking for a dynamic and rewarding career in the postal industry? Look no further than NCR! We are currently seeking a US Postal Support Agent L1 to join our team and provide outstanding support to our valued customers. As a member of our team, you will play a crucial role in ensuring the smooth operation of our postal systems and providing top-notch customer service. If you have a passion for technology, strong problem-solving skills, and a desire to make a positive impact, we want to hear from you! Join us at NCR and be a part of shaping the future of postal support.

1. Provide exceptional support to customers regarding postal systems, including troubleshooting issues and answering inquiries.
2. Work closely with team members and other departments to ensure the smooth functioning of postal systems and processes.
3. Stay up-to-date with industry developments and technological advancements to continually improve support services.
4. Utilize strong problem-solving skills to identify and resolve technical issues efficiently and effectively.
5. Maintain accurate and detailed records of customer interactions and technical solutions.
6. Collaborate with customers to understand their needs and provide personalized solutions and recommendations.
7. Communicate complex technical information in a clear and understandable manner to customers.
8. Act as a liaison between customers and other departments within the company to ensure timely and effective resolution of issues.
9. Continuously strive to improve customer satisfaction and loyalty by providing outstanding support and service.
10. Participate in training and development opportunities to enhance technical knowledge and skills.
11. Adhere to company policies and procedures, as well as postal regulations, to ensure compliance and customer satisfaction.
12. Take ownership of customer concerns and escalate issues as needed to ensure timely resolution.
13. Contribute to the improvement of support processes and procedures to enhance efficiency and effectiveness.
14. Act as a brand ambassador for NCR and promote our products and services to customers.
15. Embrace a positive and collaborative team culture, and actively contribute to a supportive and inclusive work environment.

According to JobzMall, the average salary range for a US Postal Support - Support Agent L1 in Maryland, USA is $33,834 - $47,460 per year. However, this can vary depending on factors such as location, experience, and specific job responsibilities. It is best to research job listings in your area to get a more accurate understanding of the salary range for this position.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...