Technical Support Specialist

Position works in high call volume Helpdesk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services. Position’s primary responsibility will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer service level agreements and high customer satisfaction. Troubleshoots undocumented problems. Remotely deliver solutions, work through others to dispatch service personnel. Assist in the resolution of user and support issues over multiple user sites to ensure timely distribution of knowledge and cause positive impact on user satisfaction. Research, resolve, and respond to recurring and unique questions received via telephone calls, emails, and callbacks in a timely manner.

According to JobzMall, the average salary range for a Technical Support Specialist in 7307 Marisol Dr, Houston, TX 77083, USA is $30,000 to $50,000. This range can vary depending on the level of experience, the size and scope of the company, and the location of the position.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...