Technical Incident Manager

At NCR, we are looking for an experienced Technical Incident Manager to join our team and help ensure that our customers receive the highest quality of service and support. This individual should have a deep understanding of incident management, be knowledgeable in ITIL processes, and be able to work collaboratively with multiple teams. We are looking for a passionate and driven individual who can quickly recognize, diagnose, and resolve technical incidents.The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. The Technical Incident Manager will be a key contributor to our technical operations team and will play an important role in ensuring that our customers receive the highest quality of service and support. Required Qualifications: • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience• 5+ years of experience in incident management• Experience with ITIL processes, including incident, problem, and change management • Technical expertise in multiple areas, such as networks, databases, operating systems, and web services• Excellent communication, problem-solving, and troubleshooting skills • Proven ability to work in a fast-paced environment• Ability to collaborate with multiple teams to ensure customer satisfaction

Responsibilities:

1. Identify, diagnose, and resolve technical incidents in a timely manner.
2. Lead incident resolution process using ITIL processes, such as incident, problem, and change management.
3. Provide technical guidance and support to multiple teams.
4. Ensure customer satisfaction by providing high quality service and support.
5. Develop plans for incident management, escalation protocols, and communication strategies.
6. Monitor and adjust incident management process to meet customer needs.
7. Troubleshoot and debug technical issues.
8. Proactively identify areas of improvement and recommend solutions.
9. Develop and document procedures for incident resolution.
10. Maintain up-to-date knowledge of industry developments and new technologies.

According to JobzMall, the average salary range for a Technical Incident Manager in Atlanta, GA, USA is between $71,000 and $97,000 per year. This range is based on salary data gathered from actual job postings in the area.

The specific salary for a Technical Incident Manager will vary depending on a variety of factors, including the individual's experience and qualifications, the company they work for, the size of the organization, and the specific duties they are expected to fulfill.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...