Success 360 Advocate

Welcome to NCR, a global leader in technology solutions for the financial, retail, and hospitality industries. We are seeking a highly motivated and passionate individual to join our team as a Success 360 Advocate. As a Success 360 Advocate, you will play a crucial role in ensuring our customers' success by providing them with exceptional support and guidance throughout their journey with NCR. This is a unique opportunity to make a significant impact and be a part of a dynamic and innovative company. To excel in this role, you must have a strong understanding of our products and services, excellent communication skills, and a customer-focused mindset. If you are ready to take on a challenging and rewarding role, we encourage you to apply for the position of Success 360 Advocate at NCR.

1. Provide exceptional customer support: As a Success 360 Advocate, your primary responsibility will be to ensure our customers' success by providing them with exceptional support and guidance throughout their journey with NCR.
2. Build strong relationships with customers: You will be responsible for building and nurturing strong relationships with our customers, understanding their needs and concerns, and providing them with personalized support to ensure their satisfaction.
3. Serve as a product expert: You will be the go-to person for our customers when it comes to understanding our products and services. You must have a strong understanding of our offerings and be able to effectively communicate their value to our customers.
4. Assist in onboarding and training: You will play a crucial role in onboarding new customers and providing them with training on how to effectively use our products and services.
5. Conduct regular check-ins and follow-ups: In order to ensure our customers' success, you will be responsible for conducting regular check-ins and follow-ups to address any concerns, provide updates, and gather feedback.
6. Collaborate with cross-functional teams: As a Success 360 Advocate, you will work closely with various teams, including sales, product development, and customer success, to ensure a seamless customer experience.
7. Identify opportunities for improvement: You will be expected to proactively identify areas for improvement in the customer journey and work with cross-functional teams to implement solutions.
8. Stay updated on industry trends: In order to effectively support our customers, you must stay updated on industry trends and developments related to our products and services.
9. Maintain accurate records: You will be responsible for maintaining accurate records of customer interactions, feedback, and any issues or concerns raised.
10. Represent NCR in a professional manner: As a representative of NCR, you must maintain a professional and positive attitude at all times and uphold our company values and brand image.

According to JobzMall, the average salary range for a Success 360 Advocate in Atlanta, GA, USA is between $40,000 and $65,000 per year. This may vary depending on factors such as the company, level of experience, and specific job duties.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...