NCR

Software Support Engineer (Terminal Driving/Switching)

NCR
Atlanta, GA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a proactive problem-solver with a passion for technology? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have an exciting opportunity for you as a Software Support Engineer (Terminal Driving/Switching) at NCR. As a member of our dynamic team, you will be responsible for providing technical support and troubleshooting for our terminal driving and switching software products. We are seeking candidates with a strong technical background, excellent communication skills, and a customer-centric mindset. If this sounds like you, read on to learn more about this role and how you can make an impact at NCR.

  1. Provide technical support for NCR's terminal driving and switching software products.
  2. Troubleshoot and resolve customer issues related to software functionality and performance.
  3. Proactively identify and address potential problems or challenges with the software.
  4. Collaborate with cross-functional teams to develop and implement solutions for customer issues.
  5. Communicate effectively with customers to understand their needs and provide timely and accurate resolutions.
  6. Educate customers on the features and functionality of the software to improve their experience.
  7. Stay updated on industry trends and advancements in technology to continuously improve product knowledge.
  8. Document and track customer issues and resolutions in a timely manner.
  9. Provide regular updates and progress reports to management and other team members.
  10. Act as a customer advocate within the company, providing feedback and suggestions for product improvement and enhancement.
  11. Participate in product testing and provide feedback to the development team.
  12. Train and mentor new team members on product knowledge and customer support best practices.
  13. Continuously strive to improve customer satisfaction and retention by providing exceptional support and service.
  14. Adhere to company policies and procedures, including maintaining customer confidentiality.
  15. Collaborate with other support engineers and teams to ensure a seamless customer experience.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Proficiency In Terminal Driving And Switching Systems: The Software Support Engineer Should Have A Thorough Understanding And Experience In Working With Terminal Driving And Switching Systems, Such As Ncr's Authentic And Aptronix.

  • Strong Troubleshooting Skills: This Role Requires The Ability To Quickly Diagnose And Resolve Technical Issues Related To Terminal Driving And Switching Systems. The Ideal Candidate Should Have A Strong Troubleshooting Mindset And Be Able To Handle Complex Problems Efficiently.

  • Knowledge Of Programming Languages: A Software Support Engineer Should Have A Strong Grasp Of Programming Languages Such As Java, C++, And Sql. This Will Enable Them To Develop And Implement Solutions In The Terminal Driving/Switching Environment.

  • Customer Service And Communication Skills: As A Key Point Of Contact For Customers, The Software Support Engineer Should Possess Excellent Customer Service And Communication Skills. This Includes The Ability To Explain Technical Concepts To Non-Technical Individuals And Provide Prompt And Effective Support.

  • Experience In Banking Or Financial Services Industry: Ncr's Terminal Driving/Switching Systems Are Primarily Used In The Banking And Financial Services Industry. Therefore, Experience In This Industry, Particularly In A Technical Support Role, Is Highly Desirable For This Position.

Required Skills

  • Problem Solving

  • Database

  • customer service

  • Software Installation

  • Technical Troubleshooting

  • System Maintenance

  • Software Configuration

  • Code Debugging

  • Network Connectivity

  • Switching Protocols

  • Terminal Operations

  • Terminal Management

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Software Support Engineer (Terminal Driving/Switching) in Atlanta, GA, USA is between $70,000 to $90,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Some software support engineers in this role may earn higher salaries, up to $120,000 or more per year. Additionally, bonuses and benefits may also be included in the overall compensation package.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 9th, 2024
Apply BeforeJune 21st, 2025
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About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

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