Welcome to NCR, a leading technology company that provides innovative solutions to businesses around the world. We are currently seeking a highly skilled and motivated Software Support Engineer with expertise in SQL to join our dynamic team. As a Software Support Engineer at NCR, you will have the opportunity to work with cutting-edge technology and play a vital role in providing technical support to our clients. If you are passionate about problem-solving, possess strong SQL skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
- Provide technical support to clients using NCR software solutions.
- Troubleshoot and resolve software issues reported by clients with a focus on timely and effective resolution.
- Utilize SQL expertise to analyze and manipulate data for troubleshooting purposes.
- Collaborate with cross-functional teams to identify and implement solutions for complex technical issues.
- Document all technical support activities and communicate resolutions to clients in a clear and concise manner.
- Continuously learn and stay updated on the latest NCR software technologies and products.
- Proactively identify and address potential issues before they become major problems for clients.
- Communicate with clients in a professional and courteous manner, providing excellent customer service.
- Participate in the development and improvement of internal processes related to software support.
- Contribute to the knowledge base and share best practices with team members to improve overall support efficiency.
- Adhere to company policies and procedures, including maintaining confidentiality of client information.
- Serve as a subject matter expert on NCR software products and provide training and guidance to junior team members as needed.
- Collaborate with the sales and marketing teams to gather feedback from clients and identify opportunities for product improvement.
- Maintain a positive and productive work environment by promoting teamwork and open communication.
Proficiency In Sql: A Software Support Engineer At Ncr Must Have A Strong Understanding Of Sql And Its Related Technologies. They Should Be Able To Write Complex Queries, Troubleshoot Database Issues, And Optimize Sql Performance.
Knowledge Of Database Management Systems: The Candidate Should Have Experience Working With Popular Database Management Systems Such As Oracle, Mysql, And Sql Server. They Should Have A Thorough Understanding Of Data Structures, Indexing, And Database Administration.
Technical Troubleshooting Skills: As A Software Support Engineer, The Candidate Must Have Excellent Troubleshooting Skills To Identify And Resolve Software Issues Efficiently. They Should Be Able To Analyze Logs, Debug Code, And Use Diagnostic Tools To Troubleshoot Complex Problems.
Communication Skills: Strong Communication Skills Are Essential For A Software Support Engineer As They Need To Interact With Clients, Developers, And Other Team Members. They Should Be Able To Explain Technical Concepts To Non-Technical Stakeholders And Provide Timely Updates On Issue Resolution.
Experience In Customer Support: Ncr's Software Support Engineers Must Have Previous Experience In A Customer-Facing Role. They Should Have Excellent Customer Service Skills And Be Able To Handle Customer Complaints And Escalations Effectively. They Should Also Be Able To Work Under Pressure And Meet Tight Deadlines.
Communication Skills
Data Analysis
Database Management
SQL Scripting
customer service
Troubleshooting skills
Team collaboration
SQL proficiency
Software Debugging
System Maintenance
Technical Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Software Support Engineer (SQL) in Atlanta, GA, USA is $72,000 to $112,000 per year. This can vary depending on factors such as experience, education, and the specific company hiring.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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