Are you a highly motivated and customer-focused individual with a passion for delivering top-notch service? Look no further! NCR is seeking a Service Desk Solution Owner to join our dynamic team. In this role, you will have the opportunity to manage the end-to-end service delivery for our clients, ensuring their satisfaction and success. We are searching for an experienced professional with a strong technical background and exceptional communication skills to provide innovative solutions and drive continuous improvement. If you thrive in a fast-paced and challenging environment, we want to hear from you!
- Manage end-to-end service delivery for clients, ensuring their satisfaction and success.
- Develop and maintain strong relationships with clients, understanding their needs and proactively addressing any issues or concerns.
- Continuously improve service processes and procedures to enhance the overall customer experience.
- Utilize a strong technical background to provide innovative solutions to client challenges.
- Serve as the main point of contact for clients, handling inquiries and escalations in a timely and professional manner.
- Collaborate with internal teams and stakeholders to ensure seamless service delivery.
- Take ownership of service desk operations and proactively identify and address any potential roadblocks.
- Monitor service performance and provide regular reports to management, highlighting areas for improvement.
- Train and mentor team members to ensure high-quality service delivery.
- Stay updated on industry trends and developments to recommend and implement best practices.
- Maintain a positive and customer-focused attitude at all times.
- Prioritize and manage multiple tasks and priorities effectively in a fast-paced environment.
- Communicate clearly and effectively with clients, team members, and stakeholders at all levels.
- Proactively identify opportunities for growth and expansion within existing client accounts.
- Adhere to company policies and procedures, including data protection and security protocols.
Extensive Technical Knowledge And Experience: The Service Desk Solution Owner Must Possess A Strong Understanding Of Information Technology, Including Hardware, Software, And Network Systems. They Should Also Have Experience Working With Various Operating Systems And Troubleshooting Technical Issues.
Strong Project Management Skills: As A Service Desk Solution Owner, This Individual Will Be Responsible For Managing Multiple Projects And Initiatives Related To The Service Desk. They Must Possess Excellent Organizational, Planning, And Time Management Skills To Ensure That All Projects Are Completed On Time And Within Budget.
Customer Service-Oriented Mindset: The Service Desk Solution Owner Must Have A Strong Focus On Customer Satisfaction And Be Able To Effectively Communicate With Both Technical And Non-Technical Stakeholders. They Should Have The Ability To Handle Difficult Situations And Provide Exceptional Customer Service.
Leadership And Team Management Experience: This Role Requires The Ability To Lead A Team Of Service Desk Technicians And Manage Their Performance, Workload, And Development. The Ideal Candidate Should Have Previous Experience In A Leadership Role And Possess Strong Interpersonal Skills To Motivate And Guide Their Team.
Analytical And Problem-Solving Skills: The Service Desk Solution Owner Must Be Able To Analyze Complex Technical Issues And Develop Effective Solutions. They Should Also Have The Ability To Identify Patterns And Trends To Prevent Future Problems And Improve Overall Service Desk Operations.
Change Management
Project Management
Training
Troubleshooting
Communication
Time Management
Analytical skills
customer service
Teamwork
Resource management
Problem-Solving
Technical Expertise
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Desk Solution Owner in Atlanta, GA, USA is $62,000 - $102,000 per year. This range can vary depending on factors such as the size and industry of the company, the individual's level of experience and skills, and other benefits and bonuses offered by the employer.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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