NCR is looking for a Service Design Consultant to join our team and help us shape the future of customer service. We are looking for a creative and experienced professional who is passionate about creating and delivering customer-centric experiences.The successful candidate must have a deep understanding of service design principles, a strong background in user research, and the ability to communicate complex concepts. They must also have a proven track record of creating successful service design strategies and solutions for clients. The ideal candidate will be highly organized, self-motivated, and a strong collaborator who thrives in a fast-paced environment.If you're ready to join a team of passionate innovators and help shape the future of customer service, this is the job for you!
Responsibilities:
1.Develop service design strategies and solutions for clients based on customer needs and insights. 2.Conduct research and analyze data to identify user needs and preferences. 3.Develop user stories, personas, and journey maps to define customer experience goals. 4.Collaborate with cross-functional teams to design, prototype, and test service design solutions. 5.Create customer-centric experiences that are optimized for efficiency and effectiveness. 6.Develop strategies to measure and improve customer experience. 7.Present and explain service designs to stakeholders and clients. 8.Stay up-to-date on service design trends and best practices. 9.Identify opportunities to improve customer service processes. 10.Manage multiple projects and deliverables.
Excellent Communication And Interpersonal Skills
Strong Organizational Skills
Ability To Articulate Complex Business Concepts
Knowledge Of Service Design Processes
Expertise In Project Management
Expertise In Customer Experience
Understanding Of Data Analytics And Research Techniques
Understanding Of Service Design Tools And Techniques
Research
Communication
User Experience
Prototyping
Interaction design
agile
Design Thinking
Visualization
Collaboration
Analysis
Facilitation
storytelling
Problem-Solving
Synthesis
Service Design
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Critical thinking
Creative Thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Service Design Consultant in Atlanta, GA, USA is $90,000 to $110,000 per year. This range may vary depending on the experience and qualifications of the individual candidate.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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