NCR

L3 API Platform Support

NCR
Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Greetings! Are you passionate about providing exceptional technical support and driving customer satisfaction? Do you have a strong background in API platforms and a knack for troubleshooting complex issues? If so, we have an exciting opportunity for you to join our team as an L3 API Platform Support Specialist at NCR. As a key member of our support team, you will play a crucial role in ensuring the success of our API platform and providing top-notch support to our clients. Join us and be a part of a dynamic and innovative company that values its employees and fosters a collaborative work environment. To excel in this role, you should have a degree in computer science or a related field, a minimum of 3 years of experience in API platform support, and excellent communication and problem-solving skills. If this sounds like the perfect fit for you, we can't wait to hear from you!

  1. Provide expert technical support for our API platform to ensure optimal performance and customer satisfaction.
  2. Troubleshoot and resolve complex issues related to the API platform, including identifying and resolving root causes.
  3. Collaborate with cross-functional teams to address and resolve customer escalations in a timely manner.
  4. Proactively monitor the API platform to identify and address potential issues before they impact customers.
  5. Communicate with clients in a professional and courteous manner to understand their needs and provide effective solutions.
  6. Create and maintain documentation for troubleshooting and issue resolution processes.
  7. Continuously improve and optimize the API platform by identifying and implementing enhancements and updates.
  8. Stay up-to-date with industry trends and best practices related to API platforms and support.
  9. Train and mentor junior team members on the API platform and support processes.
  10. Participate in on-call rotations to provide 24/7 support to clients.
  11. Collaborate with product development teams to provide feedback and recommendations for improving the API platform based on customer experiences.
  12. Foster a positive and collaborative work environment within the support team.
  13. Represent the company and the API platform at industry events and conferences.
  14. Adhere to company policies and procedures while performing all job duties.
  15. Continuously strive for personal and professional growth and development.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Bachelor's Degree In Computer Science Or A Related Field: A Strong Educational Background In Computer Science Or A Related Field Is Essential For A L3 Api Platform Support Role At Ncr. This Ensures That The Candidate Possesses A Solid Understanding Of Programming Languages, Software Development, And Other Technical Concepts.

  • Experience In Api Development And Support: As A L3 Api Platform Support Professional, The Candidate Must Have A Thorough Understanding Of Api Development And Support Processes. This Includes Experience In Designing, Implementing, And Maintaining Apis As Well As Troubleshooting And Resolving Technical Issues.

  • Knowledge Of Api Management Tools: Ncr Utilizes Various Api Management Tools, And The Ideal Candidate Should Have Experience Using These Tools. This Includes A Working Knowledge Of Api Gateways, Api Proxies, And Api Analytics Platforms.

  • Proficiency In Programming Languages: A Strong Command Of Programming Languages Such As Java, Python, And Javascript Is Crucial For A L3 Api Platform Support Role. This Enables The Candidate To Effectively Troubleshoot And Debug Complex Api Issues And Provide Solutions For Customers.

  • Excellent Communication And Customer Service Skills: As A L3 Api Platform Support Professional, The Candidate Will Be Responsible For Interacting With Customers, Providing Technical Support, And Resolving Issues In A Timely Manner. Therefore, Strong Communication And Customer Service Skills Are Essential For This Role.

Required Skills

  • Communication Skills

  • Data Analysis

  • Technical Support

  • customer service

  • Performance monitoring

  • Project coordination

  • Problem-Solving

  • API testing

  • Platform Management

  • System integration

  • API documentation

  • Api Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a L3 API Platform Support is between $78,000 and $115,000 per year. However, this can vary depending on factors such as location, experience, and company size. Some companies may also offer additional benefits and bonuses.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeMay 24th, 2025
This job posting is from a verified source. 
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

Frequently asked questions
More Jobs From NCR

View All NCR jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started