Incident Manager

Hello there! We are looking for a highly skilled and motivated Incident Manager to join our team at NCR. As an Incident Manager, you will play a crucial role in ensuring the stability and reliability of our systems and services. You will be responsible for managing and resolving any incidents that may arise, while also implementing preventative measures to minimize future disruptions. We are seeking a candidate with strong technical knowledge, excellent problem-solving skills, and the ability to work well under pressure. If you are passionate about ensuring smooth operations and have a keen eye for detail, we would love to have you on our team. Read on to learn more about the qualifications and responsibilities for this exciting role at NCR.

1. Manage and resolve all incidents reported by customers or identified through system monitoring.
2. Develop and implement proactive measures to prevent future incidents and ensure system stability and reliability.
3. Collaborate with cross-functional teams to investigate and troubleshoot complex technical issues.
4. Communicate effectively with stakeholders, including customers, team members, and management, to provide timely updates on incident status and resolution.
5. Conduct thorough root cause analysis for all incidents and provide recommendations for process improvements.
6. Monitor system performance and identify potential issues before they escalate into incidents.
7. Create and maintain incident management procedures and documentation.
8. Develop and maintain incident response plans for different types of incidents and ensure they are updated regularly.
9. Lead incident response efforts and coordinate with relevant teams to ensure timely resolution.
10. Identify recurring incidents and work with relevant teams to identify and implement permanent solutions.
11. Provide technical guidance and support to team members and other departments as needed.
12. Stay up-to-date with industry best practices and trends in incident management to continuously improve processes and procedures.
13. Ensure compliance with company policies and procedures related to incident management.
14. Participate in on-call rotation and be available for emergency response as needed.
15. Train and mentor junior team members on incident management processes and procedures.

According to JobzMall, the average salary range for a Incident Manager in Atlanta, GA, USA is between $90,000 to $120,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is important to research the specific job and company to get a more accurate salary estimate.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...