Welcome to NCR! We are currently seeking a skilled Help Desk Tech Expert to join our dynamic team. As a global leader in consumer transaction technologies, NCR is dedicated to providing innovative solutions to our clients and we need a highly knowledgeable individual to help us achieve this goal. If you have a passion for technology and a desire to provide exceptional customer support, we want to hear from you. Join us and become a part of our collaborative and inclusive work culture while utilizing your technical expertise to make a difference.
- Provide exceptional customer support to clients through various channels such as phone, email, and chat.
- Troubleshoot and resolve technical issues related to NCR's products and services.
- Serve as the main point of contact for all customer inquiries and concerns, ensuring timely and effective resolution.
- Utilize technical expertise to identify and resolve complex technical problems.
- Collaborate with other team members to develop and implement innovative solutions for clients.
- Stay up-to-date with the latest technology trends and advancements to provide the best support to customers.
- Document and track all customer interactions and resolutions in a timely and accurate manner.
- Serve as a subject matter expert for NCR's products and services and provide training to clients as needed.
- Proactively identify and communicate potential issues or areas for improvement to management.
- Maintain a positive and professional attitude while representing the company and its values.
- Contribute to a collaborative and inclusive work culture by actively participating in team meetings and sharing knowledge with colleagues.
- Adhere to company policies and procedures, including security and confidentiality guidelines.
- Continuously strive to exceed customer expectations and provide exceptional service at all times.
Technical Proficiency: The Ideal Candidate For A Help Desk Tech Expert At Ncr Should Possess A Strong Understanding Of Computer Hardware And Software, As Well As Networking Concepts. This Includes Troubleshooting Skills, Knowledge Of Operating Systems, And Familiarity With Various Software Applications.
Customer Service Skills: As A Help Desk Tech Expert, The Candidate Will Be Responsible For Providing Technical Support To Customers. Therefore, Excellent Customer Service Skills Are A Must. This Includes The Ability To Communicate Effectively, Listen Actively, And Remain Calm And Professional In Challenging Situations.
Problem-Solving Abilities: The Role Of A Help Desk Tech Expert Involves Identifying And Resolving Technical Issues That Customers May Encounter. The Candidate Should Possess Strong Problem-Solving Abilities, Be Able To Think Critically, And Have A Proactive Approach To Troubleshooting.
Time Management And Multitasking: Working In A Fast-Paced Environment, A Help Desk Tech Expert At Ncr Should Be Able To Handle Multiple Tasks Simultaneously And Prioritize Effectively. This Requires Excellent Time Management Skills And The Ability To Work Efficiently Under Pressure.
Knowledge Of Ncr Products And Services: Familiarity With Ncr's Products And Services Is An Essential Qualification For A Help Desk Tech Expert At The Company. This Includes In-Depth Knowledge Of The Company's Hardware, Software, And Solutions, As Well As An Understanding Of Its Customer Base And Target Market.
Troubleshooting
Communication
Time Management
Multitasking
customer service
Network troubleshooting
Problem-Solving
Software Installation
Data
Technical Knowledge
System Maintenance
Hardware Repair
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Help Desk Tech Expert is between $35,000 and $60,000 per year. This can vary depending on the location, experience level, and specific job duties. Some Help Desk Tech Experts may also receive additional benefits such as health insurance, retirement plans, and bonuses.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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