NCR

Help Desk Tech Expert

NCR
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to NCR! We are currently seeking a skilled Help Desk Tech Expert to join our dynamic team. As a global leader in consumer transaction technologies, NCR is dedicated to providing innovative solutions to our clients and we need a highly knowledgeable individual to help us achieve this goal. If you have a passion for technology and a desire to provide exceptional customer support, we want to hear from you. Join us and become a part of our collaborative and inclusive work culture while utilizing your technical expertise to make a difference.

  1. Provide exceptional customer support to clients through various channels such as phone, email, and chat.
  2. Troubleshoot and resolve technical issues related to NCR's products and services.
  3. Serve as the main point of contact for all customer inquiries and concerns, ensuring timely and effective resolution.
  4. Utilize technical expertise to identify and resolve complex technical problems.
  5. Collaborate with other team members to develop and implement innovative solutions for clients.
  6. Stay up-to-date with the latest technology trends and advancements to provide the best support to customers.
  7. Document and track all customer interactions and resolutions in a timely and accurate manner.
  8. Serve as a subject matter expert for NCR's products and services and provide training to clients as needed.
  9. Proactively identify and communicate potential issues or areas for improvement to management.
  10. Maintain a positive and professional attitude while representing the company and its values.
  11. Contribute to a collaborative and inclusive work culture by actively participating in team meetings and sharing knowledge with colleagues.
  12. Adhere to company policies and procedures, including security and confidentiality guidelines.
  13. Continuously strive to exceed customer expectations and provide exceptional service at all times.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

  • Technical Proficiency: The Ideal Candidate For A Help Desk Tech Expert At Ncr Should Possess A Strong Understanding Of Computer Hardware And Software, As Well As Networking Concepts. This Includes Troubleshooting Skills, Knowledge Of Operating Systems, And Familiarity With Various Software Applications.

  • Customer Service Skills: As A Help Desk Tech Expert, The Candidate Will Be Responsible For Providing Technical Support To Customers. Therefore, Excellent Customer Service Skills Are A Must. This Includes The Ability To Communicate Effectively, Listen Actively, And Remain Calm And Professional In Challenging Situations.

  • Problem-Solving Abilities: The Role Of A Help Desk Tech Expert Involves Identifying And Resolving Technical Issues That Customers May Encounter. The Candidate Should Possess Strong Problem-Solving Abilities, Be Able To Think Critically, And Have A Proactive Approach To Troubleshooting.

  • Time Management And Multitasking: Working In A Fast-Paced Environment, A Help Desk Tech Expert At Ncr Should Be Able To Handle Multiple Tasks Simultaneously And Prioritize Effectively. This Requires Excellent Time Management Skills And The Ability To Work Efficiently Under Pressure.

  • Knowledge Of Ncr Products And Services: Familiarity With Ncr's Products And Services Is An Essential Qualification For A Help Desk Tech Expert At The Company. This Includes In-Depth Knowledge Of The Company's Hardware, Software, And Solutions, As Well As An Understanding Of Its Customer Base And Target Market.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Network troubleshooting

  • Problem-Solving

  • Software Installation

  • Data

  • Technical Knowledge

  • System Maintenance

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Help Desk Tech Expert is between $35,000 and $60,000 per year. This can vary depending on the location, experience level, and specific job duties. Some Help Desk Tech Experts may also receive additional benefits such as health insurance, retirement plans, and bonuses.

Additional Information

NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeSeptember 6th, 2026
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About NCR

NCR Voyix Corporation, previously known as NCR Corporation and National Cash Register, is an American technology company specializing in digital banking, point-of-sale systems, and self-service kiosks. With a commitment to innovation and customer-centricity, NCR empowers businesses to enhance their operational efficiency and customer engagement.

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