NCR

Field Service technician- Syracuse, NY

NCR
Syracuse, NY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a skilled problem-solver with a passion for technology? Are you looking for a hands-on role that allows you to travel and work directly with customers? If so, we have an exciting opportunity for you as a Field Service Technician at NCR in Syracuse, NY. In this role, you will play a crucial part in ensuring our customers' satisfaction by providing efficient and effective on-site support for their various technology systems. We are seeking a motivated individual with strong technical skills and excellent customer service abilities to join our team. If you are ready to take on new challenges and thrive in a fast-paced environment, we want to hear from you!

  1. Provide on-site support for various technology systems to ensure customer satisfaction.
  2. Troubleshoot and resolve technical issues in a timely and efficient manner.
  3. Install, configure, and maintain technology systems for customers.
  4. Communicate effectively with customers to understand their needs and provide appropriate solutions.
  5. Travel to customer locations to perform on-site support and maintenance.
  6. Document all service activities and maintain accurate records.
  7. Collaborate with team members and other departments to resolve complex issues.
  8. Continuously stay updated on new technology and products to provide the best possible support.
  9. Adhere to company policies and procedures while performing job duties.
  10. Provide excellent customer service and maintain a positive and professional demeanor at all times.
  11. Complete all assigned tasks within designated timeframes.
  12. Follow safety guidelines and protocols while working on customer sites.
  13. Assist in training new team members and sharing knowledge and expertise.
  14. Identify opportunities for process improvement and provide suggestions for enhanced efficiency.
  15. Maintain a high level of productivity and meet or exceed performance metrics.
Where is this job?
This job is located at Syracuse, NY, USA
Job Qualifications

  • Technical Knowledge And Experience: A Field Service Technician At Ncr Must Have A Strong Technical Background And Be Knowledgeable In Areas Such As Computer Hardware And Software, Networking, And Troubleshooting Techniques.

  • Customer Service Skills: As A Field Service Technician, You Will Be Interacting With Customers On A Regular Basis. Strong Communication And Interpersonal Skills Are Essential For Providing Excellent Customer Service And Resolving Any Issues Effectively.

  • Time Management And Organization: Field Service Technicians Are Often Responsible For Servicing Multiple Customers In A Day. The Ability To Prioritize Tasks, Manage Time Effectively, And Stay Organized Is Crucial For Success In This Role.

  • Physical Fitness And Mobility: This Job May Require Lifting Heavy Equipment, Bending, And Standing For Long Periods Of Time. A Field Service Technician Should Be Physically Fit And Able To Move Around Easily To Perform Their Duties.

  • Problem-Solving Abilities: Field Service Technicians Must Be Able To Think On Their Feet And Come Up With Creative Solutions To Technical Problems. Strong Problem-Solving Skills Are Essential For Troubleshooting And Resolving Issues In A Timely Manner.

Required Skills

  • Networking

  • Troubleshooting

  • Communication

  • Time Management

  • Problem Solving

  • customer service

  • equipment maintenance

  • Software Installation

  • Technical Knowledge

  • Diagnostics

  • Remote Support

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service technician- Syracuse, NY in Syracuse, NY, USA is $40,000-$60,000 per year. However, this can vary depending on the company, experience level, and skills of the individual. Some technicians may make less than $40,000, while others with more experience and specialized skills may make over $60,000. Additionally, factors such as overtime, bonuses, and benefits can also affect the overall salary for this position.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeJuly 22nd, 2025
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About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

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