NCR

Field Service Technician - Jacksonville, FL

NCR
Jacksonville, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced and dynamic work environment? NCR is seeking a Field Service Technician to join our team in Jacksonville, FL. As a Field Service Technician, you will play a vital role in providing exceptional technical support to our clients in the field. We are looking for individuals who are customer-focused, detail-oriented, and possess strong troubleshooting skills. If you are ready for a challenging and rewarding career in the technology industry, we encourage you to apply now.

  1. Provide exceptional technical support to clients in the field.
  2. Troubleshoot and resolve technical issues with hardware and software.
  3. Install, configure, and maintain NCR products and solutions.
  4. Collaborate with team members and other departments to ensure timely and effective resolution of technical issues.
  5. Stay current with industry trends and advancements in technology to provide the best support to clients.
  6. Maintain accurate and detailed records of service calls, repairs, and installations.
  7. Communicate effectively with clients, providing clear and concise instructions and explanations.
  8. Adhere to company policies and procedures, including safety protocols, at all times.
  9. Proactively identify potential technical issues and provide recommendations for improvements.
  10. Participate in ongoing training and development to enhance technical skills and knowledge.
  11. Provide exceptional customer service and build strong relationships with clients.
  12. Represent the company in a professional and positive manner at all times.
  13. Maintain a clean and organized work environment.
  14. Adhere to service level agreements and meet or exceed performance metrics.
  15. Travel to client sites as needed to provide on-site technical support.
  16. Continuously strive to improve processes and procedures to increase efficiency and effectiveness.
  17. Collaborate with team members to share knowledge and best practices.
  18. Attend and participate in team meetings and training sessions.
  19. Act as a brand ambassador for NCR, promoting our products and services to clients.
  20. Proactively identify opportunities for upselling and cross-selling NCR products and services.
Where is this job?
This job is located at Jacksonville, FL, USA
Job Qualifications

  • Technical Expertise: The Ideal Candidate For This Role Should Possess A Strong Technical Background And Be Proficient In Troubleshooting And Repairing Various Hardware And Software Issues.

  • Customer Service Skills: As A Field Service Technician, You Will Be Interacting With Customers On A Daily Basis. Therefore, Excellent Communication And Customer Service Skills Are Essential For This Role.

  • Experience With Ncr Products: Ncr Specializes In Manufacturing And Servicing A Wide Range Of Products, Including Atms, Point-Of-Sale Systems, And Self-Checkout Kiosks. Previous Experience With Ncr Products Would Be Highly Beneficial For This Role.

  • Ability To Work Independently: Field Service Technicians Are Often Required To Work Independently And Manage Their Own Schedules. Therefore, The Ideal Candidate Should Be Self-Motivated, Organized, And Able To Work Efficiently Without Constant Supervision.

  • Flexibility And Willingness To Travel: This Role May Require Travel Within Jacksonville, Fl, And Occasionally To Other Locations As Needed. The Candidate Should Be Willing And Able To Work Flexible Hours And Travel When Necessary To Provide Timely And Efficient Service To Customers.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • customer service

  • Network configuration

  • Adaptability

  • Software Installation

  • Technical Troubleshooting

  • Equipment repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician - Jacksonville, FL in Jacksonville, FL, USA is $40,000 - $60,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific company or industry the technician is working in.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeJune 9th, 2026
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About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

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