Field Service Technician I

Welcome to NCR, where we are passionate about providing innovative solutions to our customers' needs. We are seeking a highly motivated and skilled Field Service Technician I to join our dynamic team. As a Field Service Technician I, you will have the opportunity to work directly with our customers, troubleshooting and resolving technical issues, and providing exceptional support. We are looking for individuals who are customer-focused, detail-oriented, and have a strong technical background. If you have a passion for problem-solving and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service by responding promptly to customer inquiries and issues.
2. Conduct on-site visits to customers' locations to troubleshoot and resolve technical issues.
3. Diagnose and repair hardware and software malfunctions on NCR products.
4. Utilize technical knowledge and resources to effectively troubleshoot and resolve technical issues.
5. Collaborate with other team members to identify and implement solutions for complex technical problems.
6. Maintain accurate records of service calls, repairs, and maintenance performed.
7. Follow company policies and procedures to ensure high-quality service delivery.
8. Continuously update and expand technical knowledge through training and self-learning.
9. Communicate effectively with customers to provide updates and resolutions to technical issues.
10. Proactively identify potential issues and provide recommendations to improve customer experience.
11. Adhere to safety protocols and guidelines while performing on-site visits.
12. Maintain and organize inventory of parts and equipment necessary for repairs.
13. Travel to various locations as needed to provide on-site technical support.
14. Represent NCR in a professional and positive manner at all times.
15. Continuously strive to meet and exceed customer expectations.

According to JobzMall, the average salary range for a Field Service Technician I in Minneapolis, MN, USA is between $42,000 and $55,000 per year. However, this can vary depending on factors such as experience, education, and specific industry. Some companies may also offer additional benefits such as bonuses, commission, and healthcare.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...