Field Service technician I- Worcester, MA
Welcome to NCR, a global leader in technology solutions for businesses. We are seeking a skilled Field Service Technician to join our team in Worcester, MA. As a member of our Field Services team, you will have the opportunity to work with cutting-edge technology and provide exceptional service to our clients. This role requires a strong technical background, strong problem-solving skills, and a passion for delivering excellent customer service. If you thrive in a fast-paced, dynamic environment and are looking for a challenging and rewarding career, we want to hear from you.
- Provide on-site technical support to clients in Worcester, MA, ensuring timely and efficient resolution of issues.
- Troubleshoot and diagnose technical problems with NCR technology solutions, utilizing knowledge of hardware and software systems.
- Maintain a high level of customer satisfaction by delivering exceptional service and building positive relationships with clients.
- Install and configure new equipment and software for clients, following company guidelines and procedures.
- Keep accurate records of service calls, repairs, and maintenance activities.
- Collaborate with other team members and departments to resolve complex technical issues.
- Stay up-to-date with industry trends and advancements in technology to continuously improve skills and knowledge.
- Adhere to company safety protocols and procedures while performing on-site visits.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Represent NCR in a professional manner and uphold the company's values and standards at all times.
High School Diploma Or Equivalent: A Minimum Of A High School Diploma Or Equivalent Is Required For The Field Service Technician I Position At Ncr. This Educational Requirement Ensures That Candidates Have A Basic Understanding Of Technical Concepts And Can Effectively Communicate With Customers.
Technical Certification: Ncr Prefers Candidates Who Have Completed A Technical Certification Program In Fields Such As Electronics, Computer Science, Or Information Technology. This Certification Demonstrates A Candidate's Proficiency In Troubleshooting And Repairing Technical Equipment.
Customer Service Experience: The Field Service Technician I Role At Ncr Requires Frequent Interaction With Customers. Therefore, Candidates Should Have Previous Experience In A Customer Service Role, Preferably In A Technical Or Field Service Capacity. This Experience Will Ensure That Candidates Have Excellent Communication Skills And Can Handle Customer Inquiries And Complaints Effectively.
Valid Driver's License: This Position Requires Regular Travel To Customer Sites, So A Valid Driver's License Is A Must. Candidates Should Also Have A Clean Driving Record And Be Comfortable Driving In Various Weather And Traffic Conditions.
Physical Ability: The Field Service Technician I Role Involves Lifting And Moving Heavy Equipment, As Well As Standing For Extended Periods. Candidates Should Possess The Physical Strength And Stamina To Perform These Tasks. Additionally, Candidates Should Be Comfortable Working In Confined Spaces And At Heights When Necessary.
Inventory Management
Data Analysis
Communication
Time Management
customer service
equipment maintenance
Problem-Solving
Network configuration
Software Installation
Technical Troubleshooting
Hardware Repair
Training And Instruction
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service technician I- Worcester, MA in Worcester, MA, USA is $40,000-$60,000 per year. However, the specific salary for this position may vary based on factors such as experience, education, and the specific company or organization hiring for the role. It is recommended to research the specific job listing and company for more accurate salary information.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started