Field Service Technician I - Winnipeg
Welcome to NCR, a global leader in omni-channel solutions for businesses of all sizes. We are seeking a highly motivated and customer-focused individual to join our team as a Field Service Technician I in Winnipeg. In this role, you will have the opportunity to work with cutting-edge technology and provide exceptional service to our clients. If you are a problem-solver with strong technical skills and a passion for helping others, we want to hear from you. Join us and be a part of our mission to transform the way businesses connect, interact, and transact with their customers.
- Provide exceptional customer service to clients by responding promptly and effectively to service requests.
- Troubleshoot and resolve technical issues related to NCR's omni-channel solutions.
- Install, repair, and maintain NCR equipment at client locations.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Keep accurate records of service calls, including details of the issue and steps taken to resolve it.
- Follow company policies and procedures, as well as safety guidelines, while performing service calls.
- Continuously update knowledge and skills related to NCR's products and technologies.
- Collaborate with other team members to share knowledge and assist with service calls.
- Represent NCR in a professional and positive manner at all times.
- Adhere to service level agreements and ensure timely resolution of service requests.
- Identify potential sales opportunities and communicate them to the appropriate team members.
- Travel to client locations as needed and maintain a valid driver's license.
- Communicate effectively with managers and team members regarding service requests, issues, and resolutions.
- Maintain and manage inventory of spare parts and equipment.
- Provide training and support to clients on NCR's products and technologies.
High School Diploma Or Equivalent: A Minimum Education Requirement For A Field Service Technician I At Ncr Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Understanding Of Fundamental Concepts And Possesses The Necessary Skills To Perform The Job.
Technical Certification Or Degree: Candidates With Technical Certifications Or A Degree In A Related Field, Such As Computer Science Or Electronics, Will Have An Advantage In The Hiring Process. This Demonstrates A Strong Foundation Of Technical Knowledge And Skills, Which Are Essential For The Role.
Experience In Customer Service: As A Field Service Technician I, The Candidate Will Be Interacting With Customers On A Regular Basis. Therefore, Having Experience In Customer Service, Whether In A Previous Job Or Through Volunteer Work, Is Highly Valued. This Shows The Ability To Communicate Effectively And Provide Excellent Customer Support.
Knowledge Of Computer Systems And Networking: Ncr's Field Service Technician I Job Requires A Strong Understanding Of Computer Systems And Networking. This Includes Troubleshooting Hardware And Software Issues, Installing And Configuring Systems, And Connecting Devices To Networks. Candidates With Prior Experience In These Areas Will Be Well-Suited For The Role.
Ability To Work Independently And In A Team: A Field Service Technician I At Ncr Is Responsible For Completing Service Calls And Resolving Technical Issues In A Timely And Efficient Manner. This Requires The Ability To Work Independently, As Well As In A Team Environment When Collaborating With Other Technicians Or Departments. Candidates Who Can Demonstrate Both Of These Skills Will Be Highly Considered For The Job.
Communication Skills
Time Management
Problem Solving
customer service
equipment maintenance
Equipment installation
Software Installation
Technical Troubleshooting
Diagnostics
Network Connectivity
Repair Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician I - Winnipeg in Manitoba, Canada is between $42,000 and $60,000 per year. This can vary based on the specific company, location, and level of experience of the individual.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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