NCR

Field Service Technician I

NCR
Minneapolis, MN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

"Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Look no further! As a Field Service Technician I at NCR, you will be responsible for delivering first-rate technical support to our valued clients in the field. With your strong communication skills and attention to detail, you will play a vital role in maintaining and repairing our cutting-edge technology systems. Join our dynamic team and take the first step towards a rewarding career with a global leader in the technology industry. Apply now if you have a high school diploma or equivalent, a valid driver's license, and at least one year of experience in a technical support role. Let's work together to drive innovation and exceed customer expectations!"

  1. Provide exceptional customer service to clients in the field.
  2. Troubleshoot and resolve technical issues with NCR technology systems.
  3. Maintain and repair NCR technology systems to ensure optimal performance.
  4. Communicate effectively with clients to understand and address their needs.
  5. Document all service calls and resolutions in a timely and accurate manner.
  6. Keep up-to-date with NCR technology products and services to provide the best support possible.
  7. Follow company protocols and safety guidelines while performing on-site services.
  8. Collaborate with team members to share knowledge and best practices.
  9. Maintain a professional and courteous demeanor at all times while representing NCR.
  10. Meet or exceed set performance targets and metrics.
  11. Continuously seek opportunities to improve processes and customer satisfaction.
  12. Adhere to company policies and procedures.
  13. Keep inventory of necessary equipment and parts for on-site repairs.
  14. Provide training and support to clients on NCR technology systems.
  15. Maintain a valid driver's license and safe driving record while traveling between client locations.
Where is this job?
This job is located at Minneapolis, MN, USA
Job Qualifications

  • Technical Knowledge And Experience: A Field Service Technician I Should Have A Strong Understanding Of Computer Hardware And Software, As Well As Experience Troubleshooting And Repairing Technical Issues.

  • Customer Service Skills: This Role Requires Interacting With Customers On A Daily Basis, So Strong Customer Service Skills Are Essential. This Includes Effective Communication, Problem-Solving, And The Ability To Work Well Under Pressure.

  • Time Management And Organization: Field Service Technicians Are Often Responsible For Servicing Multiple Customers In A Day, So The Ability To Manage Time Effectively And Stay Organized Is Crucial To Ensuring All Tasks Are Completed In A Timely And Efficient Manner.

  • Physical Fitness And Dexterity: The Job Of A Field Service Technician Often Requires Lifting, Moving And Setting Up Heavy Equipment. Candidates Should Be Physically Fit And Have Good Dexterity To Perform These Tasks Safely And Effectively.

  • Troubleshooting And Problem-Solving Abilities: As The First Point Of Contact For Customers Experiencing Technical Issues, A Field Service Technician Should Possess Strong Troubleshooting And Problem-Solving Skills To Quickly Identify And Resolve Any Issues That May Arise. This May Also Include The Ability To Think Critically And Adapt To Changing Situations.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Problem Solving

  • customer service

  • equipment maintenance

  • Software Installation

  • Computer Literacy

  • Diagnostic Tools

  • Repair Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician I in Minneapolis, MN, USA is $43,397 - $63,793 per year. This may vary depending on factors such as experience, education, and specific job duties.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 7th, 2025
Apply BeforeJuly 8th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

Frequently asked questions
More Jobs From NCR

View All NCR jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started