Field Service Technician I

Welcome to NCR, a global leader in omni-channel solutions, powering the connections that enable people to transact anywhere, at any time. We are currently seeking a skilled and customer-oriented Field Service Technician I to join our dynamic team. As a Field Service Technician I, you will play a crucial role in maintaining and repairing our cutting-edge technology solutions for our clients. Your dedication to providing exceptional customer service and technical expertise will ensure our clients' continued satisfaction and success. To excel in this role, you must possess strong communication skills, a passion for problem-solving, and a strong understanding of technology. Join us at NCR and be a part of our mission to revolutionize the way people transact.

1. Provide exceptional customer service and technical expertise to clients
2. Maintain and repair cutting-edge technology solutions for clients
3. Communicate effectively with clients to understand their needs and resolve any technical issues
4. Troubleshoot and diagnose technical problems on site or remotely
5. Install and configure hardware and software for clients
6. Ensure timely and accurate completion of service requests and work orders
7. Collaborate with team members to identify and implement innovative solutions for clients
8. Keep accurate records of service calls, repairs, and inventory
9. Stay up-to-date with industry trends and advancements in technology
10. Continuously improve technical skills and knowledge through trainings and certifications
11. Adhere to company policies and procedures, including safety protocols
12. Travel to different client locations as needed to perform on-site repairs and maintenance
13. Provide timely and detailed reports to management on service activities and client interactions
14. Represent NCR in a professional and positive manner at all times
15. Foster and maintain positive relationships with clients to promote customer loyalty and satisfaction.

According to JobzMall, the average salary range for a Field Service Technician I in Boston, MA, USA is $50,000 - $60,000 per year. This may vary depending on the specific company, industry, experience level, and other factors. Additionally, factors such as bonuses, benefits, and overtime pay may also affect the overall salary range for this position.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...