Field Service Technician I
NCR is seeking a highly motivated and skilled individual to join our team as a Field Service Technician I. As a global leader in consumer transaction technologies, NCR provides innovative solutions and exceptional customer service to businesses around the world. The ideal candidate for this role will possess a strong technical background, excellent communication skills, and a passion for problem-solving. If you are a self-starter with a desire to continuously learn and grow, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to businesses by responding promptly to service requests and maintaining a high level of professionalism at all times.
- Perform installation, maintenance, and repair services for NCR products in a timely and efficient manner.
- Troubleshoot technical issues and provide effective solutions to ensure proper functionality of NCR products.
- Communicate effectively with customers to understand their needs and address any concerns or questions they may have.
- Keep up-to-date with NCR product developments and changes in order to provide accurate and efficient service.
- Maintain accurate and detailed records of service calls, including parts used, time spent, and any other relevant information.
- Adhere to all company policies and procedures, as well as industry safety standards, while performing service calls.
- Collaborate with other team members to share knowledge and best practices, and assist with challenging service calls when needed.
- Continuously strive to improve technical skills and knowledge through training and development opportunities.
- Represent NCR in a positive manner and maintain a strong professional image while interacting with customers and colleagues.
Technical Knowledge And Experience: A Field Service Technician I Should Have A Strong Understanding Of Electronics, Computer Hardware, And Software. They Should Also Have Experience Troubleshooting And Repairing Technical Issues.
Customer Service Skills: This Role Requires Frequent Interaction With Customers, So Strong Communication And Interpersonal Skills Are Essential. The Technician Should Be Able To Explain Complex Technical Issues In A Clear And Friendly Manner.
Time Management And Organization: Field Service Technicians Often Have Multiple Service Calls In A Day, So The Ability To Manage Time And Prioritize Tasks Is Crucial. They Should Also Be Able To Keep Track Of Inventory And Equipment.
Physical Fitness And Mobility: This Job Involves Traveling To Different Locations And Performing Physical Tasks, Such As Lifting And Carrying Heavy Equipment. A Field Service Technician Should Be Physically Fit And Able To Work In Various Environments.
Troubleshooting And Problem-Solving Skills: Field Service Technicians Must Be Able To Quickly And Accurately Diagnose Technical Issues And Come Up With Effective Solutions. This Requires A Strong Understanding Of Equipment And The Ability To Think Critically.
Documentation
Troubleshooting
Communication
Time Management
customer service
Maintenance
Teamwork
Problem-Solving
Adaptability
Equipment repair
Technical Knowledge
Diagnostics
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician I in Atlanta, GA, USA is between $44,000 and $61,000 per year. However, this can vary depending on factors such as experience, education, and industry. It is also important to note that salaries may differ between companies and may be influenced by the current job market.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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