Field Service Technician I
Welcome to NCR, a global leader in technology solutions that enable businesses to connect, interact, and transact with their customers. We are currently seeking a highly motivated Field Service Technician I to join our team. As a Field Service Technician I, you will have the opportunity to work in a fast-paced and dynamic environment, providing technical support and service to our valued customers. If you have a strong passion for technology and a desire to continuously learn and develop your skills, we want to hear from you! Join us and be a part of our mission to deliver exceptional service and drive innovation in the world of technology.
- Provide technical support and service to customers in a timely and professional manner.
- Install, troubleshoot, and repair hardware and software on customer sites.
- Conduct regular maintenance and updates on customer equipment to ensure optimum performance.
- Collaborate with team members and other departments to resolve complex technical issues.
- Stay up-to-date with the latest technology advancements and products to continuously enhance skills and knowledge.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Maintain accurate and detailed records of service calls, repairs, and installations.
- Follow company guidelines and safety protocols while working on customer sites.
- Proactively identify areas for improvement and propose solutions to enhance service delivery.
- Adhere to company policies and procedures, including maintaining confidentiality of sensitive information.
- Represent the company in a positive and professional manner at all times.
- Travel to customer sites as needed to provide on-site support and service.
- Collaborate with sales and customer service teams to identify potential service opportunities and provide support to customers.
- Participate in training and development programs to enhance technical skills and knowledge.
- Maintain a clean and organized work area and ensure company equipment is properly maintained.
Technical Knowledge And Expertise: A Field Service Technician I At Ncr Should Possess A Strong Understanding Of Computer Hardware, Software, And Networking Technologies. They Should Also Have Experience Troubleshooting And Repairing Electronic Equipment.
Customer Service Skills: Excellent Customer Service Skills Are Essential For A Field Service Technician I At Ncr As They Will Be Interacting With Customers On A Daily Basis. They Should Have The Ability To Communicate Effectively And Professionally With Customers And Provide Them With A Positive Experience.
Time Management And Organization: The Role Of A Field Service Technician I At Ncr Involves Managing A Busy Schedule Of Service Calls And Tasks. The Candidate Should Have Excellent Time Management Skills And Be Able To Prioritize Their Workload Effectively. They Should Also Be Highly Organized And Able To Maintain Accurate Records And Documentation.
Problem-Solving Abilities: Field Service Technicians At Ncr May Encounter A Variety Of Technical Issues While On The Job. The Ideal Candidate Should Have Strong Problem-Solving Abilities And Be Able To Think On Their Feet To Resolve Issues Quickly And Efficiently.
Flexibility And Adaptability: Field Service Technicians May Be Required To Work In Various Environments And Weather Conditions, As Well As Adapt To Different Work Schedules. The Candidate Should Be Flexible And Adaptable To Changing Situations And Be Able To Work Independently Or As Part Of A Team.
Inventory Management
Communication
Time Management
customer service
equipment maintenance
Network troubleshooting
Teamwork
Problem-Solving
Software Installation
Technical Troubleshooting
Hardware Configuration
Repair Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician I in Minneapolis, MN, USA is $40,000-$50,000 per year. This can vary based on factors such as level of experience, education, and specific job responsibilities.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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