Field Service Technician I
Are you a hands-on problem solver with a passion for technology? Do you thrive in a fast-paced, customer-focused environment? If so, we have the perfect opportunity for you as a Field Service Technician I at NCR. As a member of our dynamic team, you will have the chance to use your technical expertise to provide top-notch service and support for our clients. We are seeking individuals who are driven, detail-oriented, and possess strong communication skills. If this sounds like you, read on to learn more about the qualifications for this exciting position.
- Provide technical support to clients in a timely and efficient manner.
- Troubleshoot and resolve technical issues on-site at client locations.
- Install and set up new technology equipment for clients.
- Conduct regular maintenance and repairs on existing equipment.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Document all service calls, repairs, and installations accurately and thoroughly.
- Collaborate with team members to share knowledge and improve processes.
- Keep up-to-date with latest technology and industry trends.
- Adhere to company policies and procedures, including safety protocols.
- Travel to various client locations as needed.
- Provide excellent customer service and strive to exceed client expectations.
- Maintain a clean and organized work environment.
- Train clients on proper use and maintenance of equipment.
- Continuously evaluate and improve processes to increase efficiency and customer satisfaction.
- Adhere to strict timelines and prioritize tasks effectively.
- Maintain and update inventory of equipment and parts.
- Handle and resolve customer complaints in a professional and timely manner.
- Collaborate with other departments and teams to ensure seamless service delivery.
- Keep accurate records of service calls and equipment maintenance.
- Adhere to company and industry safety standards at all times.
Technical Knowledge And Expertise: A Field Service Technician I Should Have A Strong Understanding Of Computer Hardware, Software, And Networking Systems. They Should Also Be Familiar With Various Operating Systems And Troubleshooting Techniques.
Customer Service Skills: As A Field Service Technician I, It Is Important To Have Excellent Communication And Interpersonal Skills To Interact With Clients And Provide Exceptional Customer Service. This Includes The Ability To Listen To Customer Concerns, Explain Technical Solutions In A Clear And Concise Manner, And Maintain A Professional Demeanor At All Times.
Analytical And Problem-Solving Skills: Field Service Technicians Should Have The Ability To Analyze And Diagnose Technical Issues Quickly And Effectively. They Should Also Be Able To Come Up With Creative Solutions To Resolve Problems, Even Under Pressure.
Time Management And Organization: This Role Requires The Ability To Manage And Prioritize Multiple Tasks, Meet Deadlines, And Maintain Accurate Records. Field Service Technicians Should Be Well-Organized And Able To Work Independently While Adhering To Company Policies And Procedures.
Physical Ability And Flexibility: Field Service Technicians Must Be Physically Fit And Able To Lift And Move Heavy Equipment. They Should Also Be Willing To Work In Various Environments, Including Outdoor And Potentially Hazardous Locations, And Be Available For Flexible Work Hours, Including Weekends And Holidays.
Documentation
Inventory Management
Communication
Time Management
Problem Solving
customer service
Preventive Maintenance
Equipment installation
Diagnostic Testing
Software Installation
Technical Troubleshooting
Equipment repair
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician I in Augusta, GA, USA is between $40,000 to $55,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started