NCR

Field Service Technician I

NCR
Akron, OH, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a hands-on problem solver with a passion for technology? Do you thrive in a fast-paced, customer-focused environment? If so, NCR is looking for a Field Service Technician I to join our dynamic team. As a global leader in omni-channel solutions, NCR provides innovative and reliable technology to businesses around the world. In this role, you will have the opportunity to travel to various client sites, troubleshoot and resolve technical issues, and provide exceptional customer service. To excel in this position, you should have a strong technical background, excellent communication skills, and a customer-centric mindset. Join us and be a part of shaping the future of connected commerce.

  1. Troubleshoot and resolve technical issues at client sites.
  2. Provide exceptional customer service while interacting with clients.
  3. Travel to various client locations to install, maintain, and repair technology solutions.
  4. Utilize hands-on problem-solving skills to identify and resolve technical problems.
  5. Communicate effectively with clients and team members to provide timely updates and solutions.
  6. Keep up-to-date with the latest technology and solutions to ensure efficient and effective service.
  7. Represent the company in a professional and positive manner at all times.
  8. Maintain accurate records of service calls, repairs, and installations.
  9. Collaborate with team members to share knowledge and improve processes.
  10. Ensure all work is completed within established timeframes and meets quality standards.
  11. Adhere to safety protocols and company policies.
  12. Continuously strive to provide the best customer experience and satisfaction.
  13. Participate in training and development opportunities to enhance technical skills.
  14. Contribute to the growth and success of the company by actively seeking opportunities to improve processes and services.
  15. Support the company's mission and values through daily actions and behaviors.
Where is this job?
This job is located at Akron, OH, USA
Job Qualifications

  • Technical Knowledge And Experience: A Field Service Technician I At Ncr Should Have A Strong Understanding Of Computer Hardware And Software, As Well As Experience Troubleshooting And Repairing Technical Issues.

  • Customer Service Skills: This Role Requires Regular Interaction With Clients, So Excellent Communication And Customer Service Skills Are Essential. The Ability To Remain Calm And Professional In High-Pressure Situations Is Also Important.

  • Time Management And Organization: Field Service Technicians Are Responsible For Managing Their Own Schedules And Completing Tasks Efficiently. The Ability To Prioritize And Meet Deadlines Is Crucial For Success In This Role.

  • Physical Fitness And Stamina: This Job May Involve Standing, Walking, And Lifting Heavy Equipment For Extended Periods. Therefore, Candidates Should Be Physically Fit And Able To Perform Physical Tasks As Needed.

  • Valid Driver's License And Clean Driving Record: Most Field Service Technicians Are Required To Travel To Different Locations To Service Equipment. As Such, A Valid Driver's License And A Clean Driving Record Are Necessary Qualifications For This Role.

Required Skills

  • Quality Assurance

  • Communication Skills

  • Time Management

  • customer service

  • equipment maintenance

  • Network troubleshooting

  • Problem-Solving

  • Software Installation

  • Technical Troubleshooting

  • Diagnostics

  • Hardware Configuration

  • Repair Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Field Service Technician I in Akron, OH, USA is between $40,000 and $50,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry the technician is working in.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 27th, 2026
Apply BeforeJune 9th, 2026
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About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

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