Field Service Technician - Calgary
Welcome to NCR! We are a global leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. Join our team as a Field Service Technician in Calgary and be a part of our mission to make connections easier, faster and smarter for our clients. As a Field Service Technician, you will play a critical role in providing onsite support for our products, ensuring our clients have the best experience with our technology. We are looking for a highly motivated individual with exceptional technical skills, strong problem-solving abilities, and a customer-centric mindset to join our team. If you are passionate about technology and providing top-notch service, we want to hear from you!
- Provide onsite support for NCR products in the Calgary area, ensuring timely and efficient resolution of technical issues.
- Collaborate with other team members to troubleshoot and resolve complex technical problems.
- Maintain a high level of customer satisfaction by delivering exceptional service and support to clients.
- Conduct regular preventative maintenance and inspections on NCR products to ensure optimal performance.
- Act as a liaison between NCR and clients, communicating updates and solutions to technical issues.
- Keep accurate records of all service calls, including details of issues and resolutions.
- Stay up-to-date with NCR product developments and updates to provide informed support to clients.
- Participate in training and development opportunities to improve technical skills and knowledge.
- Adhere to all safety protocols and procedures while performing onsite service and maintenance.
- Maintain a professional and customer-centric attitude at all times, representing NCR in a positive manner.
Technical Expertise: The Ideal Candidate Should Possess Strong Technical Skills And Knowledge In Areas Such As Computer Hardware, Software, Networking, And Troubleshooting Techniques.
Experience In Field Service: Previous Experience In A Field Service Role, Preferably In The Technology Industry, Is Highly Desirable. This Includes Working With Customers On-Site, Diagnosing And Resolving Technical Issues, And Providing Excellent Customer Service.
Communication Skills: Field Service Technicians Must Have Excellent Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Explain Technical Concepts In A Clear And Concise Manner.
Time Management And Multitasking Abilities: The Job Of A Field Service Technician Often Involves Working On Multiple Tasks And Projects Simultaneously. The Candidate Should Be Able To Manage Their Time Effectively And Prioritize Tasks To Meet Tight Deadlines.
Flexibility And Adaptability: Field Service Technicians Often Work In Fast-Paced, Dynamic Environments And May Encounter Unexpected Challenges. The Ideal Candidate Should Be Able To Adapt To Changing Circumstances And Work Well Under Pressure. Willingness To Work Flexible Hours And Travel To Different Locations Is Also Important.
Communication
Time Management
customer service
equipment maintenance
Network troubleshooting
Problem-Solving
Software Installation
Technical Troubleshooting
Training Delivery
System Diagnostics
Hardware Configuration
On-Site Repairs
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician - Calgary in Alberta, Canada is between $45,000 and $65,000 per year. This may vary based on factors such as experience, qualifications, and the specific company and industry. Some companies may also offer additional benefits and bonuses for this position.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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