Field Service Technician
Welcome to NCR, a global leader in providing innovative technology solutions for businesses around the world. We are currently seeking a skilled and dedicated Field Service Technician to join our team and deliver exceptional technical support to our customers. As a Field Service Technician, you will have the opportunity to work with cutting-edge technology and provide on-site support to our valued clients. We are looking for individuals who are passionate about problem-solving and have a strong technical background. If you are ready to take on a challenging and rewarding role, we encourage you to apply.
- Provide exceptional technical support to our valued customers on-site
- Troubleshoot and diagnose technical issues with NCR technology solutions
- Install, configure, and maintain NCR equipment and software at customer locations
- Respond to service calls in a timely manner and complete repairs efficiently
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Educate customers on how to use NCR technology and provide training as needed
- Keep detailed records of service calls, repairs, and customer interactions
- Collaborate with the internal team to resolve complex technical issues
- Stay up-to-date with the latest advancements in NCR technology and industry trends
- Adhere to all safety protocols and company policies while on customer sites
- Represent NCR in a professional and customer-focused manner at all times.
Technical Expertise: A Field Service Technician At Ncr Should Have Extensive Knowledge And Experience In Troubleshooting, Repairing, And Maintaining Various Hardware And Software Systems, Including Atm Machines, Point-Of-Sale Systems, And Self-Service Kiosks.
Communication Skills: As A Field Service Technician, Effective Communication Is Crucial When Interacting With Customers And Colleagues. This Includes The Ability To Clearly Explain Technical Concepts And Solutions To Non-Technical Individuals.
Customer Service Orientation: Field Service Technicians At Ncr Should Possess Excellent Customer Service Skills, Including The Ability To Remain Calm And Professional In Challenging Situations. This Is Essential When Dealing With Frustrated Customers Who May Be Experiencing Technical Issues.
Time Management And Organizational Skills: Field Service Technicians Are Often Responsible For Managing Their Own Schedules And Ensuring Timely Completion Of Service Calls. The Ability To Prioritize Tasks, Manage Time Effectively, And Be Organized Is Essential For Success In This Role.
Physical Fitness And Dexterity: This Job May Require Lifting Heavy Equipment, Working In Confined Spaces, And Standing For Extended Periods. Therefore, A Field Service Technician Should Have Good Physical Fitness And Dexterity To Perform The Job Safely And Effectively.
Communication Skills
Troubleshooting
Time Management
customer service
equipment maintenance
Problem-Solving
Network configuration
Software Installation
Technical Knowledge
Equipment
Hardware Assembly
Repair Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician in Louisiana, USA is $38,000 to $60,000 per year. This may vary depending on factors such as the specific industry, location, and level of experience of the individual. Some companies may also offer additional benefits and bonuses to their Field Service Technicians.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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