Field Service Technician 1 - Quebec City

Are you looking for an exciting opportunity to join a global leader in technology solutions? NCR is seeking a highly motivated and customer-focused individual to join our team as a Field Service Technician 1 in Quebec City. In this role, you will have the chance to work with cutting-edge technology and provide exceptional service to our clients. We are looking for someone who is detail-oriented, able to work independently, and has a passion for problem-solving. If you have a strong technical background and a desire to learn and grow in a dynamic environment, we want to hear from you. Join our team and be a part of shaping the future of technology!

1. Perform on-site installation, maintenance, and repair services for NCR technology solutions in Quebec City.
2. Troubleshoot and resolve technical issues for clients, ensuring timely and effective resolution.
3. Provide exceptional customer service and maintain strong relationships with clients.
4. Adhere to NCR's service standards and procedures, ensuring quality and safety standards are met.
5. Communicate effectively with clients, colleagues, and management regarding service requests and project updates.
6. Maintain accurate and detailed records of service activities, including parts used, time spent, and recommendations for future improvement.
7. Continuously update technical knowledge and skills to stay current with advancements in NCR technology solutions.
8. Collaborate with team members to identify and implement process improvements for increased efficiency and customer satisfaction.
9. Adhere to company policies and procedures related to equipment, safety, and data security.
10. Represent NCR in a professional and positive manner at all times, promoting the company's values and brand.
11. Travel to client sites as required, both locally and potentially internationally.
12. Follow all established protocols for handling and documenting customer complaints and escalations.
13. Conduct thorough testing and quality assurance on equipment and systems before and after service calls.
14. Proactively identify opportunities for upselling and cross-selling of NCR products and services to clients.
15. Act as a brand ambassador for NCR, promoting the company's products and services to potential clients.

According to JobzMall, the average salary range for a Field Service Technician 1 - Quebec City in Québec City, QC, Canada is between $48,000 and $63,000 per year. This salary range can vary depending on the specific company, industry, and level of experience of the individual.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...