Executive Director Global Repair Operations

Welcome to NCR, a global leader in omni-channel solutions for businesses and financial institutions. We are seeking a highly skilled and motivated Executive Director of Global Repair Operations to join our dynamic team. As the leader of our global repair operations, you will play a critical role in ensuring the timely and efficient repair and maintenance of our products for our customers around the world. Our ideal candidate will have a strong background in operations management, a deep understanding of repair processes and procedures, and a passion for delivering exceptional customer service. If you are a strategic thinker with a proven track record of success in driving operational excellence, we invite you to apply for this exciting opportunity at NCR.

1. Develop and implement strategic plans for the global repair operations department, in alignment with the overall company goals and objectives.
2. Oversee and manage the day-to-day operations of the global repair operations, including repair processes, procedures, and systems.
3. Ensure timely and efficient repair and maintenance of products for customers around the world, meeting or exceeding service level agreements.
4. Monitor repair performance metrics and identify areas for improvement, implementing corrective actions as needed.
5. Lead a team of repair technicians and support staff, providing guidance, coaching, and mentorship to ensure high levels of productivity and performance.
6. Collaborate with cross-functional teams, including product development, supply chain, and customer service, to identify and resolve repair-related issues.
7. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams, to ensure effective communication and a seamless repair process.
8. Develop and manage the department's budget, forecasting costs, and implementing cost-saving measures where possible.
9. Stay updated on industry trends and best practices in repair and maintenance operations, and implement relevant changes to enhance the department's performance.
10. Ensure compliance with all relevant regulations and standards related to repair operations, including safety and environmental regulations.
11. Foster a culture of continuous improvement within the global repair operations department, encouraging innovation and efficiency in all processes and procedures.
12. Effectively communicate departmental goals, objectives, and performance to senior management, providing regular updates and reports as needed.
13. Act as a brand ambassador for NCR, representing the company's values and commitment to exceptional customer service in all interactions with internal and external stakeholders.

According to JobzMall, the average salary range for a Executive Director Global Repair Operations in Alpharetta, GA, USA is $175,000-$225,000 per year. This salary can vary depending on the specific company, industry, and level of experience of the individual. Factors such as bonuses, benefits, and location may also affect the salary range.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...