Welcome to NCR, a leading technology company that is shaping the future of global commerce. We are seeking a skilled and passionate Customer Engineer to join our team and help us drive innovation and deliver exceptional customer experiences. As a Customer Engineer at NCR, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of talented individuals. If you are a driven problem-solver with strong technical skills and a customer-centric mindset, we want to hear from you! Keep reading to learn more about this exciting opportunity.
- Provide exceptional customer service and support to clients by promptly responding to their inquiries and resolving any issues in a timely manner.
- Utilize technical expertise to install, configure, and troubleshoot complex hardware and software systems for customers.
- Collaborate with cross-functional teams to address and resolve technical issues and ensure customer satisfaction.
- Develop and maintain in-depth knowledge of NCR products and services to effectively assist customers with their needs.
- Proactively identify opportunities to improve customer experiences and provide recommendations for enhancement.
- Create and maintain detailed documentation of customer interactions, technical issues, and solutions.
- Stay updated on industry trends and advancements in technology to continuously improve skills and knowledge.
- Represent NCR in a professional and positive manner, building and maintaining strong relationships with customers.
- Travel to customer sites to perform installation, maintenance, and repair services as needed.
- Participate in training and development programs to enhance technical skills and stay current with NCR products and services.
Technical Expertise: A Customer Engineer At Ncr Should Have A Strong Understanding Of Computer Hardware, Software, And Networks. They Should Also Have Knowledge Of Various Operating Systems And Troubleshooting Techniques.
Communication Skills: Excellent Verbal And Written Communication Skills Are Essential For A Customer Engineer. They Should Be Able To Explain Technical Concepts In An Easy-To-Understand Manner And Communicate Effectively With Customers.
Problem-Solving Abilities: Customer Engineers Should Have A Strong Problem-Solving Mindset And Be Able To Think On Their Feet. They Should Be Able To Quickly Identify And Resolve Technical Issues For Customers To Ensure Minimal Downtime.
Customer Service Orientation: As The Primary Point Of Contact For Customers, A Customer Engineer Should Have A Customer Service-Oriented Mindset. They Should Be Able To Build Strong Relationships With Clients And Provide Top-Notch Service.
Time Management Skills: A Customer Engineer Should Be Able To Manage Their Time Effectively To Meet Service-Level Agreements And Customer Expectations. They Should Be Able To Prioritize Tasks And Work Efficiently To Resolve Technical Issues In A Timely Manner.
Communication Skills
Time Management
Database Management
customer service
equipment maintenance
Network troubleshooting
Team collaboration
Problem-Solving
Technical Troubleshooting
hardware installation
System integration
Software Configuration
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Positive Attitude
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Engineer in Salt Lake City, UT, USA is $44,000 to $73,000 per year. However, this can vary depending on the specific company, industry, and experience level of the individual. Some Customer Engineers may also receive bonuses or commissions in addition to their base salary.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started