Customer Engineer-St. Louis, MO

Are you passionate about technology and enjoy working directly with customers to solve their technical issues? NCR is seeking a highly motivated and customer-oriented individual to join our team as a Customer Engineer in St. Louis, MO. As a Customer Engineer, you will have the opportunity to use your technical expertise and communication skills to provide top-notch service to our valued customers. If you thrive in a fast-paced environment and have a strong desire to constantly improve and learn, we want to hear from you!

1. Provide exceptional customer service by promptly responding to technical inquiries and resolving customer issues in a timely manner.
2. Utilize technical expertise to troubleshoot and diagnose hardware and software problems for NCR products.
3. Act as a liaison between NCR and customers, maintaining a professional and positive attitude at all times.
4. Communicate effectively with customers, both verbally and in writing, to provide clear and concise instructions and solutions.
5. Stay up-to-date on NCR products and services to provide accurate and efficient support to customers.
6. Effectively manage and prioritize multiple customer requests and inquiries to meet service level agreements.
7. Maintain accurate and detailed records of customer interactions and resolutions in our systems.
8. Collaborate with other team members and departments to ensure a cohesive and efficient resolution process for customers.
9. Continuously seek opportunities to improve and enhance customer satisfaction and service delivery processes.
10. Proactively identify and escalate complex or recurring technical issues to appropriate teams for resolution.
11. Adhere to company policies and procedures, including security protocols, to ensure the protection of customer and company data.
12. Display a strong work ethic and a commitment to quality and excellence in all interactions with customers and team members.
13. Represent NCR in a professional and positive manner while on customer premises.
14. Participate in ongoing training and development opportunities to expand technical knowledge and skills.
15. Foster a positive and collaborative team environment, contributing to the overall success of the Customer Engineering team.

According to JobzMall, the average salary range for a Customer Engineer-St. Louis, MO in St. Louis, MO, USA is $60,000-$80,000 per year. This range can vary depending on the specific company, industry, and level of experience of the customer engineer. Some may earn more than $80,000 while others may earn less than $60,000. Factors such as job responsibilities, education, and certifications can also affect the salary range for this position.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...