Welcome to NCR, a global leader in omni-channel solutions for businesses of all sizes. We are currently seeking a highly skilled and customer-focused Customer Engineer to join our team in Reno, NV. As a Customer Engineer, you will play a crucial role in providing technical support and services to our valued clients, ensuring their satisfaction and success with our products. This is an exciting opportunity for someone with a passion for technology and a strong desire to deliver exceptional customer service. If you have relevant experience and a drive to excel in a dynamic and fast-paced environment, we want to hear from you.
- Provide technical support and services to clients using NCR's omni-channel solutions.
- Ensure customer satisfaction by resolving technical issues in a timely and efficient manner.
- Communicate with clients in a professional and courteous manner, building strong relationships.
- Troubleshoot and diagnose technical problems, utilizing problem-solving skills to find effective solutions.
- Install, configure, and maintain hardware and software products for clients.
- Train clients on how to use NCR's products and services.
- Document and maintain accurate records of customer interactions and technical solutions.
- Collaborate with cross-functional teams to address complex technical issues.
- Stay updated on the latest industry trends and advancements in technology to provide the best service to clients.
- Proactively identify potential technical issues and provide recommendations to improve product performance.
- Follow company processes and procedures to ensure consistent and high-quality service delivery.
- Adhere to customer service standards and strive to exceed customer expectations.
- Work independently and as part of a team to meet customer needs and achieve department goals.
- Maintain a positive and professional attitude towards clients and coworkers.
- Continuously improve technical skills and knowledge through ongoing training and development opportunities.
Technical Expertise: The Ideal Candidate Should Possess Strong Technical Skills And Knowledge In Areas Such As Computer Hardware, Software, Networking, And Troubleshooting. They Should Also Be Familiar With Ncr Products And Solutions.
Customer Service Experience: A Customer Engineer At Ncr Will Interact With Clients On A Daily Basis, So Excellent Customer Service Skills Are A Must. The Candidate Should Have Experience In Handling Customer Inquiries, Resolving Issues, And Building Strong Relationships.
Communication Skills: Effective Communication Is Crucial In This Role As The Customer Engineer Will Be Required To Explain Technical Solutions To Non-Technical Customers. The Candidate Should Also Be Able To Communicate Effectively With Team Members And Other Departments Within Ncr.
Analytical And Problem-Solving Skills: The Ability To Analyze Complex Technical Issues And Provide Effective Solutions Is An Essential Qualification For This Role. The Candidate Should Also Be Able To Think Creatively And Troubleshoot Problems Efficiently.
Flexibility And Adaptability: The Role Of A Customer Engineer Can Be Unpredictable, And The Candidate Should Be Able To Adapt To Changing Situations And Work Under Pressure. This Includes Being Willing To Work Outside Of Regular Business Hours And Travel Occasionally For On-Site Support.
Communication
Time Management
Multitasking
customer service
Network troubleshooting
Teamwork
Problem-Solving
Adaptability
Attention to
Technical Troubleshooting
hardware installation
Software Configuration
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Engineer-Reno, NV in Reno, NV, USA is $46,000 - $76,000 per year, with a median salary of $60,000 per year. This can vary depending on the specific company, experience level, and job responsibilities.
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The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...
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