Customer Engineer-Phoenix, AZ

Are you passionate about providing top-notch technical support to customers? Do you thrive in a fast-paced, dynamic environment? NCR is seeking a skilled Customer Engineer to join our team in Phoenix, AZ. As a Customer Engineer, you will play a crucial role in ensuring our clients receive exceptional service and support for their NCR products. We are looking for a driven individual with a strong technical background and excellent communication skills. If you have a customer-centric mindset and enjoy solving complex technical issues, we encourage you to apply for this exciting opportunity.

1. Provide exceptional technical support to customers for NCR products.
2. Respond to customer inquiries and troubleshoot technical issues in a timely and efficient manner.
3. Stay up-to-date on product knowledge and advancements to effectively assist customers.
4. Collaborate with cross-functional teams to resolve complex technical issues.
5. Document and track customer interactions and resolutions in a detailed and organized manner.
6. Proactively identify and escalate any recurring technical issues to the appropriate teams for resolution.
7. Conduct thorough and accurate root cause analysis for customer reported issues.
8. Communicate technical information and solutions to customers in a clear and understandable manner.
9. Act as a customer advocate by providing feedback on product improvements and enhancements.
10. Participate in on-call rotations to provide after-hours technical support to customers.
11. Remain calm and professional while working in a fast-paced and dynamic environment.
12. Proactively identify opportunities for process improvements and efficiencies in technical support.
13. Collaborate with team members to share knowledge and best practices.
14. Continuously strive to meet and exceed customer satisfaction goals.
15. Uphold the company's customer-centric values and culture.

According to JobzMall, the average salary range for a Customer Engineer-Phoenix, AZ in Phoenix, AZ, USA is between $55,000 and $80,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...