NCR

Customer Engineer-Orange County, CA

NCR
California, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to NCR, a global leader in technology solutions for the financial, retail, and hospitality industries. We are currently seeking a Customer Engineer to join our team in Orange County, CA. As a Customer Engineer, you will be responsible for providing technical support and services to our valued customers. We are looking for a dedicated and passionate individual who shares our commitment to delivering exceptional customer experiences. If you have a strong technical background and excellent customer service skills, we would love to hear from you.

  1. Provide technical support and services to customers in a timely and efficient manner.
  2. Troubleshoot and resolve technical issues reported by customers.
  3. Install, configure, and maintain NCR products and solutions for customers.
  4. Conduct regular maintenance and updates of NCR products at customer sites.
  5. Train customers on how to use NCR products and solutions effectively.
  6. Assist in the development and implementation of new products and solutions.
  7. Collaborate with cross-functional teams to resolve complex technical issues.
  8. Document and report customer feedback, concerns, and requests to the appropriate teams.
  9. Ensure customer satisfaction by providing exceptional customer service.
  10. Stay up-to-date with the latest industry trends and technologies related to NCR products and solutions.
  11. Adhere to company policies and procedures while performing job duties.
  12. Continuously improve technical knowledge and skills through training and development opportunities.
  13. Travel to customer sites as needed to provide on-site technical support.
  14. Maintain accurate and up-to-date records of customer interactions and technical support provided.
  15. Represent NCR in a professional and positive manner at all times.
Where is this job?
This job is located at California, USA
Job Qualifications

  • Technical Expertise: The Candidate Must Have A Strong Background In Computer Hardware, Software, And Networking Systems. They Should Be Proficient In Troubleshooting And Resolving Technical Issues Related To Ncr Products.

  • Communication Skills: As A Customer Engineer, The Candidate Will Be Interacting With Clients On A Regular Basis. Strong Communication Skills, Both Verbal And Written, Are Essential For Effectively Explaining Technical Concepts And Providing Exceptional Customer Service.

  • Time Management: The Role Of A Customer Engineer Involves Managing Multiple Tasks And Projects Simultaneously. The Candidate Must Have Excellent Time Management Skills To Ensure Timely Completion Of Service Requests And Projects.

  • Analytical Thinking: The Candidate Should Possess Strong Analytical Skills To Identify And Solve Complex Technical Problems. They Should Be Able To Think Critically And Use Logical Reasoning To Troubleshoot Issues And Provide Effective Solutions.

  • Team Player: Ncr Operates In A Collaborative Environment, And The Candidate Must Be A Team Player. They Should Be Able To Work Well With Others And Collaborate With Different Teams Within The Company To Deliver The Best Possible Service To Clients.

Required Skills

  • Communication

  • Time Management

  • Attention to detail

  • customer service

  • Equipment installation

  • Teamwork

  • Problem-Solving

  • Network configuration

  • Adaptability

  • Software Installation

  • Technical Troubleshooting

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Engineer-Orange County, CA in California, USA is between $75,000 to $90,000 per year. However, this can vary depending on factors such as the company, experience level, and additional skills or certifications. It is best to research specific job listings in Orange County to get a more accurate salary estimate.

Additional Information
NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2025
Apply BeforeApril 11th, 2026
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About NCR

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...

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