Specialist, Bundled Client Services

Are you a customer-focused professional with a passion for delivering exceptional service? Are you looking for a role where you can utilize your expertise in insurance and financial services to make a meaningful impact on clients? If so, then Nationwide Mutual Insurance is seeking a Specialist for our Bundled Client Services team. In this role, you will have the opportunity to work with a diverse portfolio of clients, providing them with comprehensive insurance solutions to protect their assets and mitigate risk. To be successful in this position, you must have a strong background in insurance and financial services, excellent communication skills, and a dedication to delivering top-notch customer service. If this sounds like the right opportunity for you, we encourage you to apply for our Specialist, Bundled Client Services position today!

Responsibilities:

1. Provide exceptional customer service to a diverse portfolio of clients, understanding their needs and delivering comprehensive insurance solutions.
2. Utilize expertise in insurance and financial services to identify and mitigate risks for clients, ensuring their assets are adequately protected.
3. Build and maintain strong relationships with clients, serving as their primary point of contact for all insurance-related inquiries and needs.
4. Collaborate with internal teams to ensure timely and accurate processing of insurance policies and claims.
5. Stay up-to-date with industry trends and changes in insurance and financial services to effectively advise clients and make recommendations.
6. Handle complex and sensitive customer situations with professionalism, empathy, and a focus on finding solutions.
7. Meet and exceed performance metrics and goals, including customer satisfaction, retention, and sales targets.
8. Act as a brand ambassador for Nationwide Mutual Insurance, representing the company with integrity and professionalism.
9. Communicate effectively with clients, both verbally and in writing, to explain insurance policies, coverage options, and any necessary actions.
10. Participate in ongoing training and development to enhance knowledge and skills in insurance and financial services.
11. Maintain accurate and detailed records of all client interactions and transactions.
12. Collaborate with team members and supervisor to continuously improve processes and enhance the customer experience.

According to JobzMall, the average salary range for a Specialist, Bundled Client Services is between $45,000 and $70,000 per year. However, this can vary based on factors such as location, experience, and the specific company or industry the specialist is working in. Some specialists may also receive bonuses or commission based on their performance.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.