Senior Analyst, Internal Sales and Service

Welcome to Nationwide Mutual Insurance, where we are dedicated to protecting what matters most to our customers. We are currently seeking a highly skilled Senior Analyst for our Internal Sales and Service team. In this role, you will play a crucial part in driving our company's success by providing exceptional support and guidance to our internal sales and service teams. As a Senior Analyst, you will have the opportunity to use your expertise and leadership skills to ensure our team operates at the highest level. We are looking for a motivated and experienced individual who is ready to make a positive impact on our organization. If you possess strong analytical abilities, excellent communication skills, and a passion for customer service, we want to hear from you. Join our team and help us protect what matters most to our customers.

1. Provide exceptional support and guidance to the internal sales and service teams.
2. Utilize expertise and leadership skills to ensure the team operates at the highest level.
3. Analyze data and provide insights to drive sales and improve customer service.
4. Continuously monitor and evaluate sales and service processes to identify areas for improvement.
5. Collaborate with cross-functional teams to develop and implement strategies for increasing sales and improving customer satisfaction.
6. Train and mentor team members on sales techniques, customer service best practices, and company policies.
7. Develop and maintain strong relationships with key stakeholders, such as sales representatives and customer service agents.
8. Act as a point of escalation for complex sales and service issues, providing timely and effective resolutions.
9. Stay updated on industry and market trends to inform decision-making and drive business growth.
10. Contribute to the development and implementation of new sales and service initiatives.
11. Ensure compliance with company policies, procedures, and regulatory requirements.
12. Support the recruitment and onboarding of new team members.
13. Manage and report on key performance indicators to track team performance and identify areas for improvement.
14. Represent the company in a professional and positive manner at all times.
15. Continuously strive to improve customer satisfaction and contribute to the overall success of the company.

According to JobzMall, the average salary range for a Senior Analyst, Internal Sales and Service in Columbus, OH, USA is $75,000 to $95,000 per year. This may vary based on factors such as experience, education, and the specific company and industry.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.