Senior Analyst, Client Service

Welcome to Nationwide Mutual Insurance, where we are committed to protecting what matters most to our clients. We are currently seeking a dedicated and experienced Senior Analyst to join our Client Service team. As a Senior Analyst, you will play a vital role in ensuring that our clients receive exceptional service and support. We are looking for an individual who is passionate about providing top-notch customer service and has a strong understanding of insurance policies. If you are a driven and detail-oriented professional with excellent communication skills, we invite you to apply for this exciting opportunity.

1. Provide exceptional service to clients by promptly responding to inquiries and resolving any issues or concerns they may have.
2. Use your in-depth knowledge of insurance policies to accurately and effectively answer client questions and provide guidance.
3. Analyze and evaluate client needs to recommend the most appropriate insurance solutions.
4. Maintain strong relationships with clients and act as a trusted advisor to anticipate and address their insurance needs.
5. Collaborate with other team members to ensure a seamless and efficient client experience.
6. Stay updated on industry trends and changes in insurance policies to effectively educate and inform clients.
7. Utilize various software and systems to manage client accounts and maintain accurate records.
8. Proactively identify opportunities to improve processes and procedures to enhance the overall client experience.
9. Communicate and coordinate with other departments within the company to ensure timely and accurate delivery of services.
10. Mentor and train junior team members to enhance their knowledge and skills in insurance policies and customer service.

According to JobzMall, the average salary range for a Senior Analyst, Client Service in Columbus, OH, USA is between $65,000 and $85,000 per year. This may vary depending on experience, education, and the specific company or industry the individual is working in.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.