Representative, Solutions Center - Financial Services

Are you passionate about providing exceptional customer service and finding solutions for complex financial inquiries? Are you looking for a dynamic and rewarding career in the financial services industry? Look no further than Nationwide Mutual Insurance! We are currently seeking a dedicated and driven Representative for our Solutions Center to join our team. In this role, you will have the opportunity to utilize your expertise in financial services to assist our customers and provide them with the best solutions. If you have strong communication skills, a positive attitude, and a desire to help others, we want to hear from you!

1. Respond to customer inquiries and concerns promptly and professionally via phone, email, or chat.
2. Identify and understand customers' needs and provide appropriate solutions.
3. Maintain a thorough understanding of Nationwide's financial products and services.
4. Stay up-to-date on industry trends and changes in financial regulations to accurately assist customers.
5. Collaborate with other team members to find the best possible solutions for customers' financial inquiries.
6. Accurately enter and update customer information in company databases.
7. Handle escalated customer complaints and work towards a satisfactory resolution.
8. Meet and exceed individual and team performance metrics.
9. Continuously seek opportunities to improve customer service processes and procedures.
10. Adhere to company policies and procedures, as well as regulatory requirements.
11. Maintain a positive and professional attitude towards customers and colleagues.
12. Participate in ongoing training and development to enhance financial services knowledge and skills.
13. Handle confidential customer information with sensitivity and discretion.
14. Provide exceptional customer service that reflects Nationwide's commitment to excellence.
15. Support and promote a positive and inclusive work environment.

According to JobzMall, the average salary range for a Representative, Solutions Center - Financial Services in Scottsdale, AZ, USA is between $45,000-$65,000 per year. This may vary depending on factors such as experience, company size, and industry. Additionally, job benefits and bonuses may also impact this salary range.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.