Customer Service Representative

At Nationwide Mutual Insurance, we are committed to providing our customers with world-class service. We are looking for an experienced and motivated Customer Service Representative to join our team and help us reach our goal. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to think outside the box. We are searching for someone who is passionate about providing exceptional customer service and is willing to go the extra mile to make customers happy. The successful candidate should have a high school diploma or equivalent and at least one year of customer service experience. An associate's degree in a related field is preferred. They should also have a demonstrated ability to handle customer inquiries efficiently and effectively, both over the phone and via email. We are looking for someone who is organized and detail-oriented and can multitask effectively in a fast-paced environment. A friendly and professional demeanor is also essential. If you have a strong commitment to customer service and a desire to provide an outstanding customer experience, we invite you to apply for the role of Customer Service Representative at Nationwide Mutual Insurance.

Responsibilities:

1. Provide exceptional customer service to customers over the phone and via email.
2. Respond to customer inquiries efficiently and effectively.
3. Demonstrate strong communication skills and a positive attitude.
4. Think outside the box to provide solutions for customer issues.
5. Maintain a friendly and professional demeanor at all times.
6. Remain organized and detail-oriented in a fast-paced environment.
7. Handle customer complaints in a timely and professional manner.
8. Ensure customer satisfaction by following up with customers.
9. Develop and maintain strong customer relationships.
10. Update customer records in the database.

According to JobzMall, the average salary range for a Customer Service Representative in Harleysville, PA 19438, USA is between $48,000 and $58,000. The salary range is subject to vary depending on the employer's requirements, qualifications and experience of the applicant.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.