Consultant, Customer Information Management

Welcome to Nationwide Mutual Insurance, where our number one priority is providing exceptional customer service to our clients. We are currently seeking a highly motivated and skilled individual to join our team as a Consultant for Customer Information Management. As a Consultant, you will play a crucial role in managing and organizing our customer information to ensure accuracy and efficiency. We are looking for someone who is dedicated, detail-oriented, and has a passion for delivering top-notch customer experiences. If you have a strong background in customer information management and a drive to make a positive impact, we would love to have you on our team. Read on for more details on this exciting opportunity.

1. Manage and organize customer information to maintain accuracy and efficiency.
2. Develop and implement processes and procedures for customer information management.
3. Collaborate with cross-functional teams to ensure seamless integration of customer information across various platforms.
4. Utilize data analytics to identify trends and make recommendations for improving customer experiences.
5. Maintain a deep understanding of the company's products and services to effectively assist customers with their inquiries.
6. Provide excellent customer service by promptly addressing and resolving customer issues and concerns.
7. Continuously monitor and review customer information for any discrepancies or errors, and take necessary steps to rectify them.
8. Stay up-to-date with industry trends and best practices in customer information management.
9. Train and onboard new team members on customer information management processes and procedures.
10. Work closely with the IT team to ensure the security and confidentiality of customer information.
11. Represent the company in a professional and positive manner at all times, both internally and externally.
12. Proactively identify areas for improvement in customer information management and suggest solutions to enhance efficiency and effectiveness.
13. Collaborate with other departments to provide insights and recommendations for improving overall customer experience.
14. Adhere to all company policies and procedures related to customer information management.
15. Maintain accurate and detailed records of customer interactions and transactions.
16. Participate in company training and development programs to enhance skills and knowledge in customer information management.
17. Communicate effectively with customers, colleagues, and management to ensure a smooth flow of information.
18. Act as a subject matter expert on customer information management for the company.
19. Handle confidential and sensitive customer information with utmost professionalism and discretion.
20. Continuously strive to exceed customer expectations and contribute to the company's overall success.

According to JobzMall, the average salary range for a Consultant, Customer Information Management in Columbus, OH, USA is $60,000 - $90,000 per year. This salary range can vary depending on the specific industry, company size, and level of experience of the consultant. Factors such as bonuses, commissions, and benefits can also impact the overall salary for this role.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.