Consultant, Customer Experience

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Nationwide Mutual Insurance is looking for a highly motivated and customer-focused individual to join our team as a Consultant, Customer Experience. As a key member of our organization, you will have the opportunity to shape and enhance the overall customer experience for our clients. In this role, you will utilize your expertise and strategic thinking to identify areas for improvement and implement innovative solutions. If you have a strong background in customer service and a passion for driving positive change, we want to hear from you!

1. Develop and implement strategies to improve overall customer experience for clients.
2. Analyze customer feedback and data to identify areas for improvement and develop action plans to address them.
3. Collaborate with cross-functional teams to implement customer experience initiatives.
4. Serve as a subject matter expert on customer experience best practices and trends.
5. Conduct regular assessments and audits to ensure high levels of customer satisfaction.
6. Train and educate team members on customer experience strategies and techniques.
7. Monitor and track customer experience metrics and KPIs to measure success and identify areas for improvement.
8. Stay up-to-date on industry developments and advancements in customer experience to continuously improve processes.
9. Act as a liaison between the company and customers, addressing any concerns or issues that may arise.
10. Develop and maintain positive relationships with clients to enhance the overall customer experience.
11. Collaborate with marketing and sales teams to develop customer-focused messaging and campaigns.
12. Provide regular reports and updates to management on the status of customer experience initiatives and improvements.
13. Continuously gather and analyze customer feedback to identify opportunities for innovation and improvement.
14. Stay informed on competitor's customer experience strategies and make recommendations for differentiation.
15. Maintain a customer-centric mindset and ensure all decisions and actions prioritize the customer experience.

According to JobzMall, the average salary range for a Consultant, Customer Experience in Columbus, OH, USA is $74,000 - $123,000 per year. The exact salary may vary depending on the specific company, experience level, and job duties of the consultant. Some consultants may also receive bonuses or other forms of compensation in addition to their base salary.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.