Lead Specialist - Commercial Collections

We are looking for an experienced Lead Specialist - Commercial Collections to join the National Bank of Canada team! This role will be responsible for leading the commercial collections process and achieving optimal recoveries. The successful candidate will be a highly organized individual with excellent communication and interpersonal skills, and a proven track record of success in a similar role.The Lead Specialist - Commercial Collections will be expected to analyze customer payment trends and develop strategies for improving customer payment behavior. This individual will ensure the effectiveness of the bank’s collections operations and will be responsible for exercising sound judgment when determining when to take legal action. The successful candidate must be able to work independently and in a team environment and must have a strong sense of customer service.Required Qualifications:• Bachelor’s degree in Business Administration, Finance, or a related field• 5-7 years of experience in a similar role• Excellent organizational, communication, and interpersonal skills• Sound judgment and decision-making abilities• Knowledge of commercial collections and legal processes• Ability to work independently and as part of a team• Strong customer service skills and professionalismIf you have the required qualifications and are looking for an opportunity to utilize your skills in a challenging and rewarding role, we encourage you to apply for the Lead Specialist - Commercial Collections position at the National Bank of Canada.

Responsibilities: • Lead the commercial collections process and achieve optimal recoveries. • Analyze customer payment trends and develop strategies for improving customer payment behavior. • Exercise sound judgment when determining when to take legal action. • Ensure the effectiveness of the bank’s collections operations. • Work independently and in a team environment. • Provide excellent customer service. • Maintain professionalism at all times. • Monitor and report on progress. • Provide guidance and support to team members. • Keep up to date with industry trends and developments.

According to JobzMall, the average salary range for a Lead Specialist - Commercial Collections in West Springfield, MA, USA is between $54,000 and $71,000. This range may vary depending on the company, the industry, and the individual's experience and qualifications.

National Bank of Canada engages in the provision of integrated financial services to retail, commercial, corporate, and institutional clients. It operates through the following segments: Personal and Commercial, Wealth Management and Financial Markets.