Service Desk Tech Rep
Are you a tech-savvy problem solver with a passion for customer service? Look no further! MoneyGram International is seeking a highly skilled and personable Service Desk Tech Rep to join our dynamic team. As a Service Desk Tech Rep, you will be the first point of contact for our internal employees, providing technical support and troubleshooting assistance for various IT issues. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and loves helping others. If you have a strong background in IT and a friendly, customer-focused approach, we want to hear from you!
- Serve as the first point of contact for internal employees seeking technical assistance, providing prompt and efficient support.
- Troubleshoot and resolve technical issues related to hardware, software, and various IT systems.
- Communicate complex technical information in a clear and understandable manner to non-technical users.
- Log and track all support requests in a timely and accurate manner, ensuring thorough documentation of resolutions.
- Collaborate with other IT team members to escalate and resolve more complex issues.
- Keep up-to-date on the latest technology trends and developments to continuously improve technical knowledge and skills.
- Provide excellent customer service by demonstrating a friendly and professional demeanor at all times.
- Proactively identify and address potential IT issues before they become major problems.
- Assist with the setup and installation of new equipment and software for employees.
- Conduct training sessions and create user guides to help employees better understand and utilize IT systems.
- Stay organized and prioritize tasks to ensure all support requests are addressed in a timely manner.
- Maintain confidentiality and protect sensitive information at all times.
- Continuously strive to improve processes and procedures to enhance the overall efficiency of the Service Desk team.
- Adhere to company policies and procedures, as well as best practices for IT support and customer service.
- Foster a positive and collaborative work environment by working effectively with team members and other departments.
Strong Technical Knowledge And Troubleshooting Skills: The Candidate Should Possess A Strong Understanding Of Computer Systems, Network Infrastructure, And Various Software Applications. They Should Also Have The Ability To Quickly Identify And Resolve Technical Issues.
Excellent Customer Service Skills: As A Service Desk Tech Rep, The Candidate Will Be The First Point Of Contact For Customers With Technical Issues. Therefore, They Should Have Strong Communication Skills And The Ability To Provide Excellent Customer Service, Ensuring Customer Satisfaction.
Familiarity With Itil Best Practices: The Candidate Should Have A Good Understanding Of Itil (Information Technology Infrastructure Library) Principles And Processes. This Will Help Them Effectively Manage And Prioritize Technical Issues, Ensuring Timely Resolution.
Experience With Ticketing Systems: Moneygram International Uses A Ticketing System To Track And Manage Customer Inquiries. The Ideal Candidate Should Have Experience With Ticketing Systems And Be Able To Efficiently Manage And Update Tickets As Needed.
Ability To Work In A Fast-Paced Environment: The Service Desk Tech Rep Job At Moneygram International Requires The Candidate To Work In A Fast-Paced, Dynamic Environment, Handling Multiple Tasks Simultaneously. Therefore, The Candidate Should Be Able To Work Under Pressure, Prioritize Tasks, And Meet Tight Deadlines.
Documentation
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Active listening
Teamwork
Problem-Solving
Technical Knowledge
Adapt
Communication
Conflict Resolution
Leadership
Time management
creativity
Organizational skills
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Desk Tech Rep in Dallas, TX, USA is $40,000 - $60,000 per year. This may vary depending on the specific company, level of experience, and other factors.
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MoneyGram International Inc. is a money transfer company based in the United States with headquarters in Dallas, Texas. It has an operations center in St. Louis Park, Minnesota and regional and local offices around the world.
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