Customer Advocate

Are you passionate about providing exceptional customer service and going above and beyond to meet the needs of others? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, MoneyGram International is looking for a dedicated and enthusiastic individual to join our team as a Customer Advocate. As a Customer Advocate, you will play a crucial role in ensuring our customers have a positive experience with our products and services. We are seeking someone with strong communication skills, empathy, and a genuine desire to help others. If this sounds like you, we encourage you to apply and be a part of our mission to connect people around the world through reliable and convenient money transfer services.

1. Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
2. Proactively identify and address customer needs and concerns, going above and beyond to ensure customer satisfaction.
3. Educate customers on products and services, and assist with navigating our website and mobile app.
4. Handle a high volume of customer interactions, including phone calls, emails, and live chat.
5. Maintain accurate and detailed records of customer interactions and transactions.
6. Collaborate with cross-functional teams to address customer concerns and improve overall customer experience.
7. Stay up-to-date on company products, services, and policies to effectively assist customers.
8. Demonstrate empathy and patience when dealing with upset or frustrated customers.
9. Provide feedback and suggestions for improvement to management based on customer interactions and experiences.
10. Continuously strive to meet and exceed performance goals and metrics related to customer satisfaction.
11. Adhere to all company policies and procedures, including those related to confidentiality and security.
12. Act as a brand ambassador by promoting the company's mission and values in all customer interactions.
13. Continuously seek opportunities to enhance customer experience and provide feedback on potential areas for improvement.
14. Maintain a positive and professional demeanor at all times, even in challenging situations.
15. Participate in ongoing training and development to stay current on customer service best practices and product updates.

According to JobzMall, the average salary range for a Customer Advocate in Warsaw, Poland is approximately 6,000 PLN to 10,000 PLN per month. This translates to approximately $1,600 to $2,700 USD per month. However, the exact salary may vary depending on factors such as the company, experience level, and specific job responsibilities.

MoneyGram International Inc. is a money transfer company based in the United States with headquarters in Dallas, Texas. It has an operations center in St. Louis Park, Minnesota and regional and local offices around the world.